Back Office Analyst Intern F/H

1 month ago


Markham, Canada Allstate Insurance Company Full time
From advocating for seat belts, air bags, and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving, and volunteerism. p>

Benefits To Joining Allstate

  • Flexible Work Arrangements
  • Employee discounts (15% on auto and property insurance, plus many other products and services)
  • Good Office program (receive up to 400$ back after purchasing office equipment)
  • Student Loan Payment Matching Program for Government Student Loans
  • Comprehensive Retirement Savings Program with employer matched contributions
  • Annual Wellness allowance to support employees with improving health and wellbeing
  • Personal reflection day
  • Tuition Reimbursement
  • Working within the community and giving back

Role Designation: Fully Remote

The Operational Workflow Analyst is responsible for reviewing and investigating quality and process improvements for the operational effectiveness of the customer care operations team. You will collaborate with team members on Genesys/Unified Communications and ServiceNow applications, contributing to process optimization and service excellence through thought leadership and subject matter expertise.

Analyze data streams and customer journeys to identify opportunities for improved processes and efficiencies.Develop performance KPIs for both the department and individual contributors.Provide recommendations based on analysis and drive solutions for improvement.

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