Operations Analyst

5 months ago

Markham, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work

**Role**: Operations Analyst
**Status**: Permanent, Full-Time
**Reports to**: Manager - Back-Office Customer Operations
**Location**: Markham - Hybrid

This position will also play a key role in contributing towards Enercare's success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

The Operations Analyst may work early and/or after hours to ensure billing deadlines are met.

**Accountabilities**:

- Prepare, validate and execute Batch processing files, Payment and Rate Change processes
- File Transfer Management between internal and external vendors
- Resolve exceptions by identifying root cause, implementing solutions and fixing customer accounts
- Conduct account research and support for Billing & Collections, which includes research in various systems and requests from various functions across the organization
- Periodic letter mailing supporting various internal and external groups; Prepare, validate and execute any bill messaging or inserts required in regular or emergency situations
- Demonstrates a commitment to process improvement while provides recommendations and driving change
- Foster and develop the capability to be a ‘Super User’ for internal systems while cultivating a position as a Subject Matter Expert within various Enercare systems
- Maintaining documentation of internal processes to ensure processes are up to date
- Supporting other departments to achieve production service levels and any on-going project objectives
- Any other duties required to maintain service levels

**Qualifications**:

- Minimum three years of experience in an operational environment, process improvement, financial analysis or other roles that focus on root cause analysis, development and implementation of controls and procedures
- BBA or equivalent post-secondary education
- Excellent written and oral communications skills
- Superior working knowledge of Microsoft Applications such as Excel and Access
- Self-starter with strong interpersonal and conflict resolution skills
- Ability to quickly form relationships and interact effectively in a complex environment
- Strong desire to understand operations and root causes of issues
- Strong ability to multi-task and work under tight timelines
- Strong organizational and time-management skills
- Ability to understand financial impacts and back-end banking environments
- Ability to prioritize deliverables and work with various people in all levels including customers to achieve personal and team objectives
- Flexibility to adapt to changing priorities
- Extensive experience handling multiple billing systems and exceptions management

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

  • Cybersecurity Operations Analyst

    3 months ago

    Markham, Canada Jonas Software UK Full time

    Description :  Cybersecurity Operations Analyst Jonas Software - C&R Canada Hybrid in Markham, ON Position Summary The Cybersecurity Operations Analyst (CyberOps Analyst) helps deploy and operate a secure cloud infrastructure that aligns with business needs. The position is responsible for supporting operational innovation within a cloud...

  • Financial Analyst

    6 months ago

    Markham, Canada Sienna Senior Living Full time

    If you’re passionate about being part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us! The **Financial Analyst, Operations Finance** role demonstrates our commitment to the Team Member Experience by providing integral services and support to our communities and their teams. As a **Financial...

  • Supply Chain

    2 months ago

    Markham, Canada Dole Packaged Foods Full time

    Overview: The Supply Chain and Operations Analyst has a foundational role in many key processes within Dole Canada Supply Chain and Operations. Reporting to the Associate Director of Customer Service, this role is the key creator of data driven information for the Supply Chain and Operations team. The Supply Chain and Operations Analyst will provide...

  • Cybersecurity Operations Analyst

    1 month ago

    Markham, Ontario, Canada Jonas Software UK Full time

    Job Title: Cybersecurity Operations AnalystJob Summary:The Cybersecurity Operations Analyst plays a critical role in deploying and operating a secure cloud infrastructure that aligns with business needs. This position is responsible for supporting operational innovation within a cloud computing infrastructure, delivering applications at scale and with...

  • Analyst - Supply Chain Operations

    2 months ago

    Markham, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Transportation Analyst

    6 months ago

    Markham, Canada Kenvue Full time

    **Transportation Analyst**-2307011233W Description Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for: **Transportation Analyst** Canada Regional Transportation Organization This position reports into the Manager, Transportation Canada and is based at 88 McNabb St, Markham, ON. **Who we are** At Kenvue, part...

  • Sales Operations Analyst

    6 months ago

    Markham, Canada Midea Full time

    Midea is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication,...

  • Dealer Operations Analyst

    7 months ago

    Markham, Canada Honda Canada Full time

    **Job Description**: The Dealer Operations Analyst is an exciting developmental position to learn the diverse business acumen of an automotive OE and its’ role in directly guiding the activities of our retail outlets (Dealers). As the key contact for dealer communications, this individual will take lead in producing KPI reporting, provide support to Zone...

  • Data Support Operations Analyst

    2 weeks ago

    Markham, Ontario, Canada Broadridge Full time

    Company OverviewBroadridge is a leading provider of technology-based solutions for the financial services industry, delivering a range of services to help our clients succeed in an ever-changing market.Job DescriptionWe are seeking an experienced Data Support Operations Analyst to join our team. In this role, you will be responsible for analyzing,...

  • Actuarial Analyst/Senior Actuarial Analyst

    1 month ago

    Markham, Ontario, Canada Aviva Full time

    Actuarial Analyst/Senior Actuarial AnalystAviva is seeking a highly skilled Actuarial Analyst/Senior Actuarial Analyst to join our commercial actuarial team. The successful candidate will play a key role in supporting our actuarial pricing transformation initiatives and working collaboratively with all partners to drive profitable growth for Aviva's...

  • Senior Business Process Analyst

    1 week ago

    Markham, Ontario, Canada NADG Full time

    Job SummaryWe are seeking a highly skilled Senior Business Process Analyst to join our Retail Operations team at NADG. In this role, you will play a critical part in enhancing growth and efficiency by supporting cross-functional strategic initiatives and process improvement projects.About the RoleThe Senior Business Process Analyst will work closely with the...

  • Financial Operations Analyst

    1 week ago

    Markham, Ontario, Canada MXA Talent Solutions Full time

    This is a 12-month contract role in the hybrid model with 2 days in office and 3 days remote. As a Financial Operations Analyst, you will report to the Supervisor Field Communications and be responsible for monthly exception reports, providing support for additional reporting, supporting dealer network inquiries on individual dealer payments, processing...

  • Operations Analyst Onsite

    5 months ago

    Markham, Canada Computacenter Full time

    **About the role** As the Operations Analyst you will provide support in the capacity of onboarding of new staff for a client downtown Toronto, Ontario working with a team. Your professionalism is vital to make our customers, vendors, employees and guests feel like their needs, concerns and questions are taken care of. **What you'll do** - Maintain a good...

  • Data Analyst

    2 weeks ago

    Markham, Canada Bayshore HealthCare Full time

    The Data Analyst position will be involved in creating analysis for the National Infusion Pharmacy Business activities, Inventory analysis and system efficiencies and accuracy. The position supports all teams involved in HCCSS operations, BCS and ProRx. Occasionally this position may provide support to other teams as deemed appropriate by the Manager,...

  • Data Analyst

    6 months ago

    Markham, Canada Extendicare Full time

    **Job Description**: As part of the Office of the Chief Medical Officer, the Data Analyst will review, analyze, and create reports designed to track the performance of key initiatives related to Extendicare’s Corporate Quality and Medication Safety Technology strategies. The Data Analyst will support Extendicare’s Quality and Operations teams with a...

  • Data Analyst Specialist

    4 weeks ago

    Markham, Ontario, Canada OneDataTree Full time

    Data Analyst Specialist at OneDataTreeWe are seeking a highly skilled Data Analyst Specialist to join our team. As a Data Analyst Specialist, you will be responsible for designing and developing database systems, operating database management systems to analyze data, and developing and implementing data administration policy, standards, and models.Key...

  • PMO Analyst

    6 months ago

    Markham, Canada RubiconPath Full time

    Our client is one of North America's most experienced submetering providerS. They help customers effectively manage their utility consumption, and supply, install, and remotely read electricity, water, and thermal submeters. Across all building types, retrofit or new construction, and deliver a comprehensive solution from design to implementation to...

  • Business Data Analyst

    4 weeks ago

    Markham, Ontario, Canada Infin8 Brands Inc Full time

    Job Title: Business Data AnalystAbout the Role:We are seeking a highly skilled Business Data Analyst to join our team at Infin8 Brands Inc. As a Business Data Analyst, you will be responsible for working closely with clients to identify their requirements and documenting technical requirements to ensure that products, processes, and solutions meet business...

  • Financial Analyst

    5 months ago

    Markham, Canada Xplore Inc. Full time

    **Position Overview**:** The Financial Analyst’s focus is to support operating department with financial and operating budget development, forecasting and reporting. The position will work with the finance team to conduct quantitative analysis to provide business insights to key stakeholders. Additional responsibilities include administering finance data...

  • Business Analyst

    6 months ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: What is the role? The Business IT Analyst will review, analyze and evaluate business systems and user needs. The incumbent will document requirements, define scope and objectives, and will formulate systems to parallel overall business strategies. What will you do? - Requirements Analysis. Evaluate business...