Senior Salesforce Quality Engineer

2 weeks ago


Old Toronto, Canada Robinhood Full time
About the team + role

As a core member of our Salesforce QE team, you'll directly impact our customer support experience by maintaining a high bar for quality of our newly migrated Salesforce Contact Center application.

You'll own major features and will be working closely with different disciplines across the Corp eng.

What you’ll do
  • Owning new feature in Salesforce CX support application quality through inception, design feedback, implementation, and launch.
  • Defining test strategy and building test plans for new features as well as improvising on existing test plans for feature updates and customer feedback.
  • Contributing towards E2E Test Automation Framework by automating P0 test cases.
  • Collaborating with Engineering Managers, Product Managers, Product Designers, Backend Engineers, and Customer Support.
What you bring
  • Strong quality sense and experience working closely with Salesforce Engineering teams.
  • Excellent communication skills and passion for tough technical problems.
  • Attention to detail and voice of customer experience.
  • Experience automating end to end tests for Salesforce application and integration with third-party apps.
  • Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams.
  • Bachelor's degree in Computer Science, Engineering or in related field, or equivalent work experience.
Bonus points:
  • Familiarity with Salesforce Service Cloud.
  • Product intuition and user empathy.
  • Experience ensuring a consistent user experience across different platforms.
  • Familiarity with bug reporting systems like Jira and test case management tools like TestRail.
  • Self-drive to improve the app experience above and beyond what's outlined in the spec.
  • Familiarity with a scripting language like Python.
#J-18808-Ljbffr

  • Old Toronto, Canada Salesforce, Inc. Full time

    Job Title:Senior Director, Client Portfolio PortfolioAbout the Role:Salesforce, Inc. is seeking a highly skilled Senior Director to lead our Client Portfolio for professional services in Canada. As a member of our Professional Services team, you will be responsible for delivering strategic engagements that drive transformational opportunities and articulate...


  • Old Toronto, Canada Salesforce, Inc. Full time

    h3>Senior Director, Client Partner Portfolio (Professional Services)Office - FlexibleLocations: Canada - Toronto, Canada - MontrealTime Type: Full timePosted on: Posted YesterdayJob Requisition ID: JR270033To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About...


  • Old Toronto, Canada Robinhood Full time

    About the Role and TeamAs a key member of Robinhood's Salesforce Quality Engineering team, you will play a crucial role in enhancing our customer support experience by maintaining the highest standards of quality for our newly migrated Salesforce Contact Center application.You will be responsible for owning major features and collaborating closely with...


  • Old Toronto, Canada Salesforce, Inc. Full time

    Senior Director, Client Partner Portfolio ManagerAt Salesforce, we are seeking a Senior Director, Client Partner Portfolio Manager to lead our Professional Services team in Canada. In this role, you will be responsible for driving strategic engagements, defining transformational opportunities, and articulating clear plans for execution of change programs.Key...


  • Old Toronto, Canada Salesforce, Inc. Full time

    p>Department DescriptionSalesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the...


  • Old Toronto, Canada Nexus Systems Group Inc. Full time

    {"Job Title": "Senior Salesforce Enterprise Architect", "Job Description": "About the RoleNexus Systems Group Inc. is seeking an experienced Senior Salesforce Enterprise Architect to join our team. In this role, you will design and implement Enterprise Org strategy for multiple Salesforce orgs client-wide, collaborate with senior leaders from Business and...


  • Old Toronto, Canada Salesforce, Inc. Full time

    Senior Director, Client Partner Portfolio (Professional Services)Office - FlexibleLocations: Canada - Toronto, Canada - MontrealTime Type: Full timePosted on: Posted YesterdayJob Requisition ID: JR270033To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About...


  • Old Toronto, Canada Salesforce, Inc. Full time

    Job CategorySalesAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth,...


  • Old Toronto, Canada Salesforce, Inc. Full time

    About Salesforce, Inc.We are the Customer Company, inspiring the future of business with AI, data, and CRM. Our core values guide us as we help companies across every industry blaze new trails and connect with customers in a whole new way.As a Senior Business Development Executive, you will be selling into Canadian Healthcare and Higher Education agencies...


  • Toronto, Canada Amica Senior Lifestyles Full time

    Job Description: Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities...


  • Old Toronto, Canada Salesforce, Inc. Full time

    Department DescriptionSalesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full...


  • Old Toronto, Canada Salesforce, Inc. Full time

    Salesforce, Inc. is seeking a skilled Strategic Portfolio Director to lead our Professional Services sales and delivery across a portfolio of cross-industry customers in Canada.As a key member of our team, you will be responsible for running and continually improving governance, quality assurance, and oversight of all projects in the professional services...


  • Old Toronto, Canada Salesforce, Inc. Full time

    About Salesforce Professional ServicesAs a leading provider of professional services, Salesforce focuses on delivering strategic engagements that drive transformational opportunities and articulate clear plans for execution.We rely on our team's expertise and specialisms to engage with executive-level customers, agree on specific business goals, and actions...


  • Old Toronto, Canada Salesforce, Inc. Full time

    About the RoleSalesforce Professional Services is seeking an experienced leader to drive sales and delivery across a portfolio of cross-industry customers in Canada.As Chief Portfolio Strategist, you will lead Salesforce Professional Services teams engaged in both the pursuit of opportunities and delivery of programs/projects. You will be accountable for...


  • Old Toronto, Canada Salesforce, Inc. Full time

    About Salesforce, Inc.We're a leader in Customer Relationship Management (CRM) and enterprise software solutions, empowering businesses to innovate and connect with customers like never before. At Salesforce, we believe that business is the greatest platform for change, driving equality and success for all.As a dynamic and fast-growing company, we're always...


  • Old Toronto, Canada Nexus Systems Group Inc. Full time

    Contract Duration: 5 months Number of Positions: 1 Scheduled Hours: Mon-Fri 37.5 hours a week Extension: Yes, based on funding and performance FTE: Possible Reason for request: Integration of new Project Candidate Value Proposition: This candidate has the opportunity to not only work with a top 5 Canadian bank. Daily Responsibilities: Collaborate with...


  • Old Toronto, Canada Salesforce, Inc. Full time

    Company OverviewSalesforce Professional Services is a leading provider of strategic engagements that drive transformational opportunities and articulate clear plans for execution of change programs.We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value...


  • Toronto, Canada Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Old Toronto, Canada Salesforce, Inc. Full time

    At Salesforce, Inc., we are seeking a seasoned Business Transformation Strategist to lead our Professional Services sales and delivery across a portfolio of cross-industry customers in Canada.About the RoleThis is a senior executive position that requires a passion for growing elite teams and successfully selling and delivering innovative professional...

  • Salesforce Developer

    4 months ago


    Old Toronto, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role:Collaborate with senior leaders from Business and Technology to design long-term Business-Technology roadmap for individual Salesforce orgs.Design and implement Enterprise Org strategy for multiple Salesforce orgs client-wide.Complete multiple Enterprise level Salesforce platform implementations.Work with cross-team product owners,...