Customer Value Strategist

1 week ago

Old Toronto, Canada Salesforce, Inc. Full time

Company Overview


Salesforce Professional Services is a leading provider of strategic engagements that drive transformational opportunities and articulate clear plans for execution of change programs.


We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.



About This Role


This Senior Director, Client Portfolio Leader position plays a critical role in leading Salesforce Professional Services sales and delivery across a portfolio of cross-industry customers in Canada.


This senior executive will lead elite hard-working teams and successfully sell and deliver innovative professional services to Salesforce customers.



Key Responsibilities



  • Talent Management: The ideal candidate has a passion for building great teams of consultants and has shown ability to develop others who have significantly contributed to company success.
  • Focus on Customer Success: Shapes solutions that have a significant positive impact on customer businesses and drives the successful delivery of programs/projects within the portfolio.
  • Lead and inspire Salesforce Professional Services teams engaged in both the pursuit of opportunities and delivery of programs/projects.
  • Accountable for running and continually improving governance, quality assurance, and oversight of all projects in the professional services portfolio.
  • Ensure a thorough understanding of customer expectations through meetings with sales and discussions of contractual details with the customer at planning meetings.
  • Collaborate with Professional Services Marketing, Sales, and Pre-Sales Teams, and the wider Salesforce business to shape solutions, including hands-on deal involvement in large sales pursuits that accelerate value for customers.
  • Champion executive relationships and, when required, serve as the executive sponsor or support others inside the business who serve as the executive sponsor.
  • Gain a deep understanding of customers, their businesses, and industries, and help them realize their bold business value and transformations.
  • Work with Salesforce Enablement, Training, and Employee Success Teams on ongoing professional development and skill development programs for all team members.
  • Contribute to new and existing service offerings in partnership with Product Management and Development Teams.
  • Collaborate with our ecosystem of Salesforce consulting partners to drive value for customers.
  • Provide management reports to senior management on customer status, resource utilization, and revenue forecasts as needed.


Requirements



  • Demonstrated ability in a Services leadership position with confirmed quota attainment and exceptional results building, handling success, bookings, revenue, and margin while growing an annual business portfolio year over year.
  • 5+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations. 10+ years of proven experience leading, managing, coaching, and developing multi-disciplinary staff.
  • Strong technical acumen and experience working with technical teams, ideally on the Salesforce platform to influence strategic and value discussions (Salesforce certifications preferred but not necessary).
  • Track record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offers.
  • Shown success at leading transformational projects to deliver customer outcomes through technology.
  • Senior leader able to operate effectively with C-level executives.
  • Strong eye for business and analytical skills with ability to think strategically as well as ability to handle details.
  • Strong organizational and leadership skills to run multiple projects, responsibilities, and staff.
  • Exceptional relationship-building skills demonstrated by ability to grow and nurture relationships with internal stakeholders.
  • Bilingual (English and French speaking) - asset.


Salary Range: $150,000 - $200,000 per year


This salary range reflects the level of experience and qualifications required for this position.

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