Inside Account Manager
4 weeks ago
Great companies start with great people
Citron is a people first organization. Our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene specializes in hygiene, sanitation, and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. We have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunities to those who seek it out.
What's in it for you as a future team member?
- Attractive remuneration including a competitive base salary plus performance incentives and rewards with an uncapped commission structure. ($45,000 base + commission)
- Benefits including health, dental, vision, and life insurance
- Continuous learning and development: Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
- Fun, supportive, and collaborative team
- Excellent career advancement and learning opportunities within a rapidly growing and stable company
Job Description:
The Inside Account Manager (IAM) acts as the key point of contact for all customers within their defined book of business & territory, building strong and professional relationships at multiple levels within the customer/prospect organization to maintain and build a strong Citron hygiene footprint within the territory. The IAM represents the entire range of Citron services, consumables, and equipment to all customers within their defined book of business and works together with the sales manager, subject matter experts, operations, marketing, vendors, and other company resources to manage day-to-day business. The IAM is an integral part of the selling organization and is looked upon as a sales expert; therefore, collaboration within the selling team and participation in various training initiatives will be part of the role. Activity and revenue expectations are set monthly and reported through Citron CRM tool, Salesforce.com (SFDC) Dashboards, and monthly reports. Performance meetings are held monthly with the Sales Manager to provide support with accounts, funnel review, SFDC platform assistance, and supplemental product information. This is currently a hybrid role at our Markham office.
Duties and Responsibilities:
- Under the supervision of the Inside Sales Manager, the duties and responsibilities of the Inside Sales Rep include, but are not limited to, the following:
- Present, promote, and sell Citron Hygiene products and services to all customers within their defined book of business.
- Manage existing client relationships using the Citron sales process and defined pricing and policies of Citron, growing and retaining the portfolio revenue in line with company expectations.
- Use Salesforce CRM and other company-defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments, and communicate both internally and externally in a professional manner.
- Work together with the Head of North American Sales, Sales Manager, Operations, and other company resources to manage the day-to-day business relationship and ensure Citron’s strong footprint and leadership within their defined book of business.
- Attend internal meetings and training fully prepared with relevant customer data on market opportunities, promoting a positive and professional sales attitude in the office and on calls to ensure the high standards required by Citron for customer service, hygiene, and environmental consciousness are maintained.
- Analyze customer needs and interests to maximize sales volume and identify service requirements.
- Carry out market research and maintain knowledge about the hygiene market in the defined territory, including awareness of competitor activity and new legislation, sharing with team members and sales leadership teams as appropriate.
- Other duties as requested.
Qualifications:
- Bilingual is an asset but not mandatory.
- Superior time management and organization skills.
- Strong negotiation skills with discipline to close.
- Strong relationship, account management, communication, problem-solving, negotiation, and interpersonal skills.
- Ability to demonstrate the use of intermediate sales skills especially but not limited to – Listening, questioning, summarizing, providing, negotiating, closing, and handling customer concerns.
- Demonstrate a strong desire to develop the skills required to drive customer relationships, problem solving, negotiation, and interpersonal skills.
- Ability to demonstrate the use of learned skills especially but not limited to – Listening, questioning, summarizing, providing, negotiating, closing, and handling customer objections.
Requirements:
- 2+ years of a proven track record of business-to-business selling experience.
- Ability to demonstrate the use of advanced sales skills especially but not limited to – listening, questioning, summarizing, providing, negotiating, closing, and handling customer concerns.
- Strong at building relationships, account management, communication, problem-solving, negotiation, and interpersonal skills.
- Broad business acumen with strong analytical, decision-making, and problem-solving skills.
- Able to use and understand sales-related IT systems (SFDC) and use them effectively to manage own performance, pipelines, forecast, and activity.
- Demonstrates the ability to work in a matrix management environment working closely with sales colleagues in internal, regional, and strategic teams as well as operations, marketing, sales operations, finance, bid team, health and safety, and compliance to achieve the business goals.
- Education equivalent to a bachelor’s degree in commerce and/or business studies preferred, or the equivalent in related work experience.
- Industry-relevant sales experience is preferred but not essential.
- Must be legally entitled to work at the specified location/region without requiring any sponsorship.
- Conditional to a satisfactory background check.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.
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