Operations Support Specialist

4 months ago

Toronto, Canada OTT Financial Group Full time

OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts, gift cards, mortgage, and more. We are heavily driven by ambition, results, and forward-thinking. At OTT Pay, you will find numerous opportunities to learn and grow, alongside a cohort of talented individuals from diverse backgrounds and industries. Working collaboratively in an innovative environment, you will be encouraged to excel and make a meaningful impact. This presents a unique opportunity to join an organization committed to transforming financial solutions.

**_
What’s in it for you:_**
- Competitive salary
- Extended Health, Dental, and Vision Benefits
- Life and Disability Insurance
- Vacation Leave
- Centrally located modern and spacious offices close to Eglinton and Leslie
- Free use of onsite Gym and Sports Facilities, and regular Company Social Events
- Learning and Professional Development Support
- A chance to work in a dynamic, collaborative, progressive and high performing team.
- Community involvement through the annual Terry Fox Run
- Tremendous opportunities for Growth and Development

**_ How you will contribute:_**
- Collaborate with the Senior Operations Manager to develop new paid-tier support service offerings that align with local standards, including designing support processes and defining service SLAs based on company, merchant, and partner requirements.
- Participate and represent the Merchant Support Teams to ensure appropriate production support services are integrated into all final solutions.
- Prove excellent customer service support to sub-merchants.
- Resolve inquiries promptly and professionally.
- Prepare detailed reports on activities, service request volumes, and trends.
- Stay up to date with industry changes and ensuring adherence to compliance and regulatory standards.
- Other tasks that may be assigned by the Senior Operations Manager.

**_ What you bring to the table:_**
- Min of 3 years experience in operations/production support within B2B, merchant acquisition, or payment facilitator companies
- Diploma or Degree in business management or related programs
- Must be detail-oriented and comfortable in mathematical calculations.
- Intermediate to Advance Excel skills are required, and SQL skills are considered an asset.
- Strict adherence to business and regulatory policies is essential.
- Excellent communication skills in both English and Mandarin
- Comfortable conversing with clients over the phone
- Ability to collaborate with internal teams, merchants, and acquiring banks.
- Understanding transaction data, identifying trends, and suggesting improvements.
- Ability to work in a fast-paced start up environment.

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