Merchant Operations Coordinator

5 months ago

Toronto, Canada Rakuten Full time

Job Description:
The Merchant Operations Coordinator will be a member of the Site Operations team, working closely with both Internal and external partners. If you are passionate about organization and ensuring processes work smoothly, this is a good opportunity for you. We are looking for an organized team player who is focused on flawless execution. Successful applicants will maintain a positive, enthusiastic attitude in a fast-paced environment. This is a good opportunity to join the leading and most trusted Canadian Cash Back publisher in the affiliate industry.

KEY RESPONSIBILITIES- Site Operations: as a member of the Site Operations team, you will specialize in paid placements. Merchants booking marketing placements through our Sales team will work with you to collect creative assets, marketing copy, and more. You will then work with the Site Operations team to ensure all placements run as planned, with a strong focus on flawless execution.-
- Merchant support: our merchants will work with you to collect assets, confirm dates and Cash Back rates, and ensure that all placements run as specified, as well as to troubleshoot any unforeseen issues.- Affiliate network management: you be responsible for ensuring all commission increases, bonus requests, and network IO insertions are in place for promotions and paid placements; troubleshooting and following up with merchants and affiliate networks as necessary- Salesforce: you will be responsible for organizing and maintaining placements sold by the sales team in Salesforce, working with merchants to schedule placement dates, scheduling placements in internal calendars, recording commission increases, and managing inventory and pulling reports in SalesForce- New merchant onboarding: you will work with inbound merchants to collect pertinent info and creative assets, ensuring the timely and accurate creation of new stores on Rakuten.ca. You will coordinate store launches with the Site Operations, Sales, Marketing, and Business Intelligence teams.Site Operations Support- Manage site placements for Site Operations team, ensuring timely delivery and flawless execution- Forward offer/coupon requests to content team- Manage commission change requests for paid placements, schedule/QA Cash Back increases as needed- QA all merchant commission increases for paid weekly/daily promos- Assist as necessary with onboarding of new stores (initial online survey, content, asset collection)- Coordinate French translations and obtain approval for paid placements in French- Confirm the successful execution of paid placements- Manage and maintain Google docs for broader team communication

Account Management- Keep merchants apprised of creative requirements and placement performance-
- Be merchants’ point of contact for requests - coupons, commission increases etc.- Follow up on outstanding signatures for Salesforce IO’s as needed- Book placements in SalesForce as per merchant requests

Reporting- Work with the Business Intelligence team to create reporting by requestAssist with PowerPoint and Quarterly Review deck building and information gathering

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To be successful, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Experience with Salesforce (CRM)-
- Knowledge of GSuite/Google Drive- Ability to negotiate with merchant partners as required- Ability to learn proprietary site merchandising and scheduling tools- Professional-level written and verbal communication skills- Ability to thrive in a fast paced, results-oriented environment- Excellent time management and organization skills

QUALIFICATION REQUIREMENTS- Bachelor’s Degree or higher, or equivalent experience- 0-2 years of coordinator-level experience in online sales and/or merchandising- French language fluency an asset- Hands-on experience with affiliate network systems an asset

RAKUTEN SHUGI PRINCIPLES

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.- Always improve, always advance. Only be satisfied with complete success - Kaizen.- Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.- Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.- Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.- Speed Speed Speed Always be conscious of time. Take charge, set clear goals, and engage your team.

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