Operations Support Specialist
6 months ago
OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts, gift cards, mortgage, and more. We are heavily driven by ambition, results, and forward-thinking. At OTT Pay, you will find numerous opportunities to learn and grow, alongside a cohort of talented individuals from diverse backgrounds and industries. Working collaboratively in an innovative environment, you will be encouraged to excel and make a meaningful impact. This presents a unique opportunity to join an organization committed to transforming financial solutions.
**What's in it for you**:
Competitive salary
Extended Health, Dental, and Vision Benefits
Life and Disability Insurance
Vacation Leave
Centrally located modern and spacious offices close to Eglinton and Leslie
Free use of onsite Gym and Sports Facilities, and regular Company Social Events
Learning and Professional Development Support
A chance to work in a dynamic, collaborative, progressive and high performing team.
Community involvement through the annual Terry Fox Run
Tremendous opportunities for Growth and Development
**How you will contribute**:
Collaborate with the Senior Operations Manager to develop new paid-tier support service offerings that align with local standards, including designing support processes and defining service SLAs based on company, merchant, and partner requirements.
Participate and represent the Merchant Support Teams to ensure appropriate production support services are integrated into all final solutions.
Prove excellent customer service support to sub-merchants.
Resolve inquiries promptly and professionally.
Prepare detailed reports on activities, service request volumes, and trends.
Stay up to date with industry changes and ensuring adherence to compliance and regulatory standards.
Other tasks that may be assigned by the Senior Operations Manager.
**What you bring to the table**:
Min of 3 years experience in operations/production support within B2B, merchant acquisition, or payment facilitator companies
Diploma or Degree in business management or related programs
Must be detail-oriented and comfortable in mathematical calculations.
Intermediate to Advance Excel skills are required, and SQL skills are considered an asset.
Strict adherence to business and regulatory policies is essential.
Excellent communication skills in both English and Mandarin
Comfortable conversing with clients over the phone
Ability to collaborate with internal teams, merchants, and acquiring banks.
Understanding transaction data, identifying trends, and suggesting improvements.
Ability to work in a fast-paced start up environment.
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