Account Executive II

4 days ago

Toronto, Ontario, Canada Thumbtack Full time

A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.

About the Large Pro Team

The Large Pro team is focused on identifying and acquiring companies with 10+ employees through a combination of inbound and outbound leads. The Large Pro team is also responsible for managing the pros they sell for a period of 30 days post sale by following an account ownership cadence.

About the Role

Looking for a role where each day will present new opportunities and challenges? Do you feel a sense of pride helping a new account grow from just getting started to long term success? If so, the Large Pro team is for you Members of this team will be expected to thrive in a fast paced, less structured environment where self-motivation and effort will be key indicators of success. Your results will have a direct and profound impact on our customer experience and the Thumbtack bottom line.

Responsibilities
  • Acquire and activate Large pros using a combination of inbound and outbound lead sources.
  • Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support for your retained book of business.
  • Be ready and willing to share new ideas and offer improvements to existing strategies.
  • Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations.
  • Work hand-in-hand with frontline managers to strategize individual accounts, both during the sales cycle and during retention. Be ready to come with feedback ideas to solve together.
  • Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business.
  • Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success. This is a role where you will get out what you put in- those that achieve KPI and are ready to work hard are the ones that see sustained success.
What you'll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • 3-5 years of sales experience- cold calling experience a must
  • Account manager or customer care is extremely preferred
  • Ability to build relationships with multiple decision makers over multiple levels of an organization.
  • You are strategic - you are going to deal with gatekeepers, multiple decision makers and constant barriers between you and the person you need to speak with next.
  • Ability to use consultative, benefits based selling to help multiple business partners in a business see and feel the need for working with Thumbtack.
  • You have a strong discovery cadence that allows you to build rapport and gain access to a client's needs, wants, business structure and key players.
  • Ability to leverage both internal and external resources/partners to drive results.
  • Proficient in Salesforce, Google Suite.
Bonus points if you have
  • Experience with enterprise or franchise sales.
  • Experience navigating ZoomInfo and/or LinkedIn Premium.
  • Relevant experience/understanding of specific occupations and potential pitfalls/opportunities.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.

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