CORPORATE APPLICATION TECHNICAL LEADER

Job ID: 51474

Job Category: Information & Technology

Work Location: 55 John St, Toronto, ON M5V 3C6

Job Type & Duration: Full-time, Temporary Vacancy (24 months)

Hourly Rate: $53.17

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 02-DEC-2024 to 16-DEC-2024

As a Corporate Application Technical Lead (Salesforce), you will support the administration of Salesforce instances, assist project teams, and provide senior technical expertise and analysis to business users using Salesforce solutions. You will play a significant role in Salesforce configuration, administration, access control setup, monitoring and tracking usage, licenses, and storage in various environments. You will also be responsible for code promotions, reviewing maintenance release notes, impact analysis, testing, and occasional development.

The Corporate Application Technical Leader will participate in the implementation, administration, and optimization of Salesforce-based applications, integrations with other systems, and ongoing support for information technology solutions in accordance with the Division's methodology and standards.

Job Functions:

• Directs business and technical inter-divisional staff and professional services to deliver and sustain complex, critical enterprise business applications and information through the application life cycle and reports progress to manager, stakeholders, and team members, ensuring successful delivery of solutions adhering to project management methodology.
• Negotiates among divisional business and technical stakeholders to drive consensus for corporate-wide solution designs.
• Brings together multiple stakeholders from across all divisions and provides expert advice within the context of corporate architectures, standards, policies, procedures, and emerging technologies.
• Determines project requirements, analyzes, and recommends feasible options, designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, and sustains information technology solutions to meet critical City-wide and divisional business objectives.
• Applies technical expertise to recommend, develop, and maintain corporate policies, procedures, and standards consistent with legislation to ensure enterprise information and applications integrity.
• Applies technical expertise to ensure security, privacy, and quality assurance requirements are implemented in a manner that delivers business requirements consistent with MFIPPA and legislation, ensuring the integrity of complex enterprise information and applications.
• Applies project management expertise to lead and/or input to project management and procurement processes, including the evaluation and recommendation of complex technical solutions and professional services.
• On a project basis, provides direction and assigns work to non-I&T positions (e.g., divisional unit staff).
• Applies technical expertise to develop and/or input to procurement and project management documentation, such as business cases, RFI/P/Qs, statements of work, service level agreements, project charters, project plans, status reports, issue logs, change orders, resource plans, budgets, migration plans, contingency plans, and risk assessments.
• Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data, and application design as governed by architectural frameworks, technology standards, information policies, and legislative requirements.
• Actively participates in corporate and cross-divisional initiatives to design, construct, and implement business and application infrastructure solutions, such as data warehousing and electronic service delivery.
• Analyzes and recommends changes to current business practices, business and information processes, data flows, performance measures, information delivery, and knowledge utilization toward a more efficiently managed and integrated information environment.
• Generates the plan and directs the project team in the execution of software upgrade activities.
• Applies technical expertise to perform analysis, development, and testing for new or enhancements to existing complex, critical enterprise business applications.
• Applies technical expertise to support the development and testing environments of complex computing solutions.

Key Qualifications:

• Post-secondary education in Computer Science or a related discipline or an approved equivalent combination of education and/or experience.
• Considerable experience in information technology systems, including software development life cycle (SDLC) and rapid application development methodology.
• Considerable experience in Salesforce Platform Administration, User Management, Security Management, and Release Management along with technical implementations and day-to-day operational support of the platform.
• Considerable experience using Salesforce Lightning web components (LWC), Visualforce pages, Apex classes, Triggers, and Flows.
• Experience integrating Salesforce with external applications using data integration tools and understanding of integration patterns.
• Experience with Agile (Scrum, Kanban) frameworks, Atlassian products, ITIL framework, and terminologies.
• Experience in building mobile or omni-channel applications using Salesforce mobile app, React, or open source and integrating the application with Salesforce CRM.
• Proven efficiency and effectiveness in teamwork, facilitation, communications, conflict resolution, problem-solving, crisis management, and team leadership.
• Strong interpersonal skills with the ability to effectively communicate with team members and clients regarding technical and business requirements.
• Knowledge of various software packages, including MS Office (e.g., Word, Excel, PowerPoint), data modeling (e.g., Oracle SQL Developer), and software version control (e.g., li>
• Understanding of SCRUM/rapid application development methodology is an asset.
• Ability to implement and support software products and/or reusable technical components integrated into business solutions.
• Advanced time management and estimation capabilities with the ability to perform several tasks and projects concurrently.
• Ability to develop, maintain, and execute both test plans and disaster recovery plans.
• Ability to work flexible hours, including days, afternoons, nights, and weekends, as required.
• Ability to travel across various office locations within the City of Toronto as required.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity, and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents we serve.

Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization and providing barrier-free employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).