Strategic Corporate Banking Leader
1 week ago
We are seeking an experienced professional to lead our Global Wholesale Operations department's Multinational and Corporate Banking Servicing segment.
Company OverviewScotiabank is a leading bank in the Americas, guided by our purpose: 'for every future'. We help our customers achieve success through a range of advice, products and services.
About the RoleThis strategic leader will provide direction and operational execution of the Multinational and Corporate Banking Servicing segment on a global scale. The successful candidate will ensure a seamless client experience by aligning with business strategies, plans, and initiatives, all in accordance with regulatory requirements, internal policies, and procedures.
Main Responsibilities- Develop Client-Centric Strategies: This leader will develop strategies and designs solutions to deliver exceptional client service experiences for multinational clients globally, utilizing a unified approach and scalable solutions.
- Enhance Client Journeys: They will shape the strategy for creating seamless end-to-end client journeys for multinational and corporate banking clients, identifying areas for improvement and optimizing opportunities for benefits across geographies and product segments.
- Lead High-Performing Teams: The successful candidate will supervise the Corporate Banking Client Servicing team, responsible for delivering high-quality and accurate client services, as well as fulfilling client and partner inquiries and requests.
- Implement Client Service Strategies: They will develop and implement client service strategies to improve Net Promoter Score (NPS) or other client feedback measures and monitor key performance indicators.
- Education and Experience: A relevant undergraduate degree and over 10 years of extensive experience in client-facing and servicing within corporate clients.
- Leadership Skills: Proven track record of leadership in building and managing high-performing teams, setting strategic direction, and overseeing day-to-day operations.
- Communication and Relationship-Building: Strong relationship management and communication skills, with proficiency in Spanish and/or French an asset.
The estimated salary for this role is $120,000 - $180,000 per annum, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
We value diversity and inclusion at Scotiabank. If you require accommodation during the recruitment process, please let us know. We are committed to creating an inclusive and accessible environment for everyone.
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