Corporate Traveler

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Job no: 524388-B
Brand: Corporate Traveler (US)
Work type: Full time
Location: Ontario
Categories: Corporate & Group Travel

Corporate Land Strategy Manager

A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveller please click HERE

About The Opportunity

Reporting to the Americas Corporate Land Supply team, we are looking for a dynamic and energetic individual to join our fast-paced environment who is eager to learn and experience the corporate travel space as it relates to hotel, car and ground transport. This role will support our Corporate Traveller corporate business through a focus on three separate pillars, Hotel Attachment and Sales, Margin Growth and Mobility Attachment and Sales.

The Corporate Land Strategy Manager – Corporate Traveler Americas, is responsible for taking ownership of the corporate land sector for both Corporate Traveler US and Canada, becoming a regional land expert and helping advocate for Corporate Traveler Clients with our greater Supply business and driving critical data and information to the Americas Supply Team and the Corporate Traveller business on a recurring basis in innovative ways.

This role will be critical in supporting our corporate businesses to grow profitable hotel sales and provide leadership and exceptional support to customer-facing (sales, account managers and customer success teams) and operation (corporate travel agents) teams.

By cooperating with the regional and local teams and leveraging the usage of the appropriate tools and processes, she/he will generate strong internal synergies and efficiencies, seamless operations, high customer satisfaction and ultimately will contribute to increasing the number of hotel bookings, car bookings and associated incomes.

This role will be fully focused on supporting the US and Canadian Corporate Traveler businesses initially, but the candidate will continually seek to find ways to grow their learning with the goal of supporting other regional markets as needed.

Key Responsibilities

• Drive land attachment initiatives with the goal of growing profitable hotel and car sales for Corporate Traveler Americas
• Review margin improvement opportunities by supporting the sale of commissionable products to our preferred partners for Corporate Traveler Americas
• Develop strategies to maximize our preferred partner sales, by channeling volume into our most profitable partnerships for Corporate Traveler Americas
• Oversee the coordination of internal events, Supplier office visits, onsite hotel activities, FAM trips, Supply summits and other relevant supply events as needed for Corporate Traveler Americas
• Develop a strategy for engaging customer success managers, educating travel consultants, and creating accountability with business leaders on land related topics
• Regional tracking of paid marketing and engagement activities to ensure we have collected and allocated all revenues correctly
• Prepare regular reports on engagement revenues provided by brand and market and the ROI from such activities (as applicable)
• Prepare regular strategic reports on critical metrics and deliver Client Program presentations
• Establish best-in-class practices in coordination with our regional land supply resources to develop highly efficient processes that will drive value to our internal businesses as well as our supply partners.

Experience & Qualifications

• Good understanding of TMCs’ hotel value proposition and programs, as well as corporate customers’ hotel programs and objectives.
• Experience and/or knowledge of hotel operations and/or corporate transient travel
• “Inside sales” spirit: effective persuasion and influence: influences people and plans an approach and identifies reasonable solutions; able to achieve a workable arrangement that meets the needs/guidelines of the organization/client/supplier; be proactive and always show initiative; think outside the box and find solutions.
• Analytical: Ability to digest data in a meaningful manner leading to strategic decision making and reactivity to changing environments
• Strong communication skills to effectively guide internal and external stakeholders, create an inspiring vision, set up best-in-class solutions and reach sustainable agreements.
• Problem solving: Develop structured approach and framework for resolving key business problems; apply problem-solving frameworks and use appropriate analytical tools; present clear recommendations to senior management; actively works to overcome obstacles
• Develop and document business and processes, functions, and procedures
• Computer literacy: experience with online booking tools notably Concur; Intranet, Internet, and Office Suite required. Highly desirable to also have experience on Sabre (GDS)

Work Perks - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
• Office Environmental Program
• Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings
• 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

#LI-DE1#CTCA#LI-Onsite

Location – Toronto, Canada

If this sounds like the opportunity you have been waiting for then .

For this position, we anticipate offering an annual salary of $80,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca

Applications close:

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