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CORPORATE APPLICATION TECHNICAL LEADER
1 month ago
Job ID: 51474
Job Category: Information & Technology
Work Location: 55 John St, Toronto, ON M5V 3C6
Job Type & Duration: Full-time, Temporary Vacancy (24 months)
Hourly Rate: $53.98 - $59.17
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 02-DEC-2024 to 16-DEC-2024
As a Corporate Application Technical Lead (Salesforce), you will support administration of Salesforce instances, assist project teams, provide senior technical expertise and analysis to business users using Salesforce solutions. You will play a significant role in Salesforce configuration, administration, access control setup, monitoring and tracking usage, licenses, and storage in the various environments. You will also be responsible for code promotions, reviewing maintenance release notes, impact analysis, testing, and occasional development.
The Corporate Application Technical Leader will participate in the implementation, administration, and optimization of Salesforce-based applications, integrations with other systems, and ongoing support for information technology solutions in accordance with the Division's methodology and standards.
Job Functions:
- Directs business and technical inter-divisional staff and professional services to deliver and sustain complex, critical enterprise business applications and information through the application life cycle and reports progress to manager, stakeholders, and team members, ensuring successful delivery of solutions adhering to project management methodology.
- Directs the day-to-day work output of staff and resources including the scheduling, assigning, and reviewing of work tasks to ensure a continuing and consistent service by sustaining complex, critical enterprise business applications and information.
- Negotiates amongst divisional business and technical stakeholders with multiple points of view to drive consensus for corporate-wide solution designs.
- Brings together multiple stakeholders from across all divisions and provides expert advice within the context of corporate architectures, standards, policies, procedures, and emerging technologies.
- Determines project requirements, analyzes, and recommends feasible options, designs, builds and/or codes, acquires, tests, and implements enterprise information structures and applications, and sustains information technology solutions to meet critical City-wide and divisional business objectives and to provide scalable enterprise solutions.
- Applies technical expertise to recommend, develop, and maintain corporate policies, procedures, and standards that are consistent with legislation to ensure enterprise information and applications integrity.
- Applies technical expertise to ensure security, privacy, and quality assurance requirements are implemented in a manner that delivers business requirements and is consistent with MFIPPA and legislation, thereby ensuring the integrity of complex enterprise information and applications.
- Applies project management expertise to lead and/or input to project management and procurement processes including the evaluation and recommendation of complex technical solutions and professional services.
- On a project basis, provides direction and assigns work to non-I&T positions e.g., divisional unit staff (management & bargaining-unit).
- Applies technical expertise to develop and/or input to procurement and project management documentation. Examples include business cases, RFI/P/Qs, Sole Sources, statements of work, service level agreements, project charters, project plans, status reports, issue logs, change orders, resource plans, budgets, migration plans, contingency plans, and risk assessments.
- Communicates effectively e.g., leading and facilitating meetings, preparing, and delivering presentations and reports. Audiences include business/project managers, project team members, and other orders of government and external parties.
- Develops and/or applies complex business and application models, information structures, data models, data schemas, technical program code, network and security interfaces, data and application design as governed by architectural frameworks, technology standards, information policies, and legislative requirements.
- Applies a strong understanding of information and technology industry and City priorities over both the short and longer term to advise, develop, and maintain City infrastructures, methodologies, tools, and techniques; ensures conformance and adherence in daily practice among business and technical teams.
- Actively participates in corporate and cross-divisional initiatives to design, construct, and implement business and application infrastructure solutions, such as data warehousing, document management, and electronic service delivery.
- Analyzes and recommends changes to current business practices, business and information processes, data flows, performance measures, information delivery, and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the city.
- Generates the plan and directs the project team in the execution of software upgrade activities.
- Applies technical expertise to perform analysis, development, and testing for new or enhancements to existing complex, critical enterprise business applications and information.
- Applies technical expertise to support the development and testing environments of complex computing solutions.
Key Qualifications:
Your application for the role of Corporate Application Technical Leader (Salesforce Developer) should describe your qualifications as they relate to:
- Post-secondary education in Computer Science or a related discipline or the approved equivalent combination of education and/or experience.
- Considerable experience in information technology systems, including software development life cycle (SDLC) and rapid application development methodology.
- Considerable experience in Salesforce Platform Administration, User Management, Security Management, and Release Management along with technical implementations and day-to-day operational support of the platform.
- Considerable experience using Salesforce Lightning web components (LWC), Visualforce pages, Apex classes, Triggers, and Flows.
- Experience integrating Salesforce with external applications and systems using data integration tools and understanding of integration patterns and application systems.
- Experience with Agile (Scrum, Kanban) frameworks, Atlassian products, ITIL framework, and terminologies to manage and track issues and problem management.
- Experience with DevSecOps methodologies, CI/CD technologies, and tools such as Jenkins, GitLab, or Blue Canvas.
- Experience in building mobile or omni-channel applications using Salesforce mobile app, React, or open source and integrating the application with Salesforce CRM.
You must also have:
- Ability to lead teams, work independently and collaboratively with others in a multidisciplinary team setting.
- Proven efficiency and effectiveness in teamwork, facilitation, communications, conflict resolution, problem-solving, crisis management, and team leadership in projects, assignments, and service engagements.
- Ability to prepare, organize, and present business cases, proposals, solutions, and/or similar formal documents and statements to various audiences, including stakeholders, clients, and the public.
- Strong interpersonal skills with the ability to effectively communicate with team members and clients regarding technical and business requirements.
- Knowledge of a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint, MS Access), data modeling (e.g., Oracle SQL Developer), and software version control (e.g., Bitbucket, GitHub), Java, mobile app development, web communication.
- An understanding of SCRUM/rapid application development methodology is an asset.
- Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.
- Ability to implement and support software products and/or reusable technical components that are integrated into business solutions, through modern integration technology using micro-service architecture and managing product/component release cycles.
- Ability to elicit, drive, and/or develop application requirements to ensure that business needs and requirements have been adequately defined and documented, and/or the root cause of the problem accurately stated.
- Excellent problem-solving, leadership, facilitation, and interpersonal skills.
- Ability to work effectively as a member of a team, collaboratively with others in a multidisciplinary team environment and independently, as required.
- Advanced time management and estimation capabilities and ability to perform several tasks and projects concurrently.
- Knowledge of current and emerging technologies, and skills to evaluate and recommend new technology for introduction into a complex technical environment.
- Ability to develop, maintain, and execute both test plans and disaster recovery plans.
- Ability to work flexible hours including days, afternoons, nights, and weekends, as required.
- Ability to be on call for support of production systems, as required.
- Ability to travel across various office locations within the City of Toronto, as required.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion:
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation:
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
