Revenue Management Operations Manager

3 weeks ago


Ottawa, Canada Rewind Full time
p>Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50).

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. li>

Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. li>Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.

Your focus will be to support the Revenue organization, specifically the Sales, Partnerships and Customer Support functions, while working cross-functionally with our Marketing, Finance and Data teams. p>

Your responsibilities will be:

  • Architecting, optimizing and maintaining sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure.
  • Establishing systems and processes for partner relationships, including partner referrals and performance tracking.
  • Analyzing Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
  • Managing and optimizing our CRM (Salesforce), along with a robust technology stack including; li>
  • Owning the data infrastructure and ensuring all systems are integrated and functioning properly to support seamless data flow and accurate reporting.
  • Developing and maintaining dashboards/reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Monitoring and reporting on key processes and KPIs, leveraging this data to produce decks, reporting and insights used for key internal meetings.
  • Leading strategic projects related to scaling operations, process automation, or system integrations.

    You should also have:

    • Strong understanding of B2B SaaS business models, sales cycles, and metrics.
    • High proficiency in Salesforce CRM and BI/Analytics platforms.
    • Exceptional analytical skills with the ability to translate data into actionable insights.
    • Strong project management skills, with experience managing cross-functional initiatives.

    Nice to Have:

    • Experience in a Series A, B or later stage SaaS company.
    • Salesforce Certified (Administrator, Advanced Administrator, Business Analyst, etc.).
    • Experience with marketing automation software (HubSpot, Marketo, Eloqua etc.).
    Additional Information

    Where You’ll Be:
    Our organization follows a hybrid work structure where employees work from the office three days/week. This role will be based out of our Ottawa office.



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