Senior Revenue Operations Manager

2 months ago

Ottawa, Canada Rewind Full time

Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50). We invite you to read our startup story to learn where we came from and where we’re going.

Thriving at Rewind:

We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us:

  • Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win.
  • Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them.
  • Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life.
  • Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users.
  • Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success.
  • We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way.
Job Description

As a Senior Revenue Operations Manager, you will report directly to the VP, Revenue. Your expertise in data analysis, revenue modeling, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company's revenue growth and overall success.

Your focus will be to support the Revenue organization, specifically the Sales, Partnerships and Customer Support functions, while working cross-functionally with our Marketing, Finance and Data teams. You will establish and maintain Sales, Partnerships and Customer Success processes, systems and workflows, while ensuring efficiency and effectiveness. You will be Rewind’s go-to person when it comes to data and will be producing reports/insights used in OKRs, QBRs and Board meetings, providing visibility into performance, metrics, and revenue trends.

Your responsibilities will be:

  • Architecting, optimizing and maintaining sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure.
  • Establishing systems and processes for partner relationships, including partner referrals and performance tracking.
  • Analyzing Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality.
  • Managing and optimizing our CRM (Salesforce), along with a robust technology stack including Sweep, SalesLoft, Gong, ZoomInfo, Zendesk, Ada, PartnerStack and more.
  • Owning the data infrastructure and ensuring all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase, Hubspot.
  • Developing and maintaining dashboards/reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends.
  • Monitoring and reporting on key processes and KPIs, leveraging this data to produce decks, reporting and insights used for key internal meetings, OKRs, QBRs, Operations, Board and Team meetings.
  • Remaining educated on Revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team and company efficiency.
  • Documenting procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members.
  • Working cross-functionally with the Marketing, Finance and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process.
  • Fostering a culture of operational excellence and continuous improvement across the organization.
  • Leading strategic projects related to scaling operations, process automation, or system integrations.
Qualifications

We are looking for candidates that have at least 5 years of experience in Revenue Operations, Sales Operations, or a similar role within a SaaS environment with a proven track record of driving revenue growth and process improvements in a high-growth company.

You should also have:

  • Strong understanding of B2B SaaS business models, sales cycles, and metrics.
  • High proficiency in Salesforce CRM and BI/Analytics platforms.
  • Exceptional analytical skills with the ability to translate data into actionable insights.
  • Strong project management skills, with experience managing cross-functional initiatives.
  • Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels.

Nice to Have:

  • Experience in a Series A, B or later stage SaaS company.
  • Salesforce Certified (Administrator, Advanced Administrator, Business Analyst, etc.).
  • Experience with marketing automation software (HubSpot, Marketo, Eloqua etc.).
Additional Information

Where You’ll Be
This role will be based out of our Ottawa or Toronto Office.

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to:

  • Employee stock options.
  • 7 life leave days.
  • 2 Level Up days for professional development.
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break in December.
  • 4 week sabbatical after 4 years with us.
  • Paid parental leave.
  • $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc).
  • $1000/year wellness/home office allowance.

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.

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