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Senior Revenue Operations Manager

2 months ago

Ottawa, Canada Rewind Software Full time
Job Description

As a Senior  Revenue Operations Manager, you will report directly to the VP, Revenue. Your expertise in data analysis, revenue modeling, and process optimization will be instrumental in achieving revenue goals, enhancing operational efficiency, and guiding cross-functional teams. By providing valuable insights and implementing best practices, you will play a crucial role in shaping the company's revenue growth and overall success. 

As a Senior Revenue Operations Manager, your focus will be to support the Revenue organization, specifically the Sales, Partnerships and Customer Support functions, while working cross-functionally with our Marketing, Finance and Data teams. You will establish and maintain Sales, Partnerships and Customer Success processes, systems and workflows, while ensuring efficiency and effectiveness. You will be Rewind’s go-to person when it comes to data and will be producing reports/insights used in OKRs, QBRs and Board meetings, providing visibility into performance, metrics, and revenue trends. 

Your responsibilities will be:

  • Architecting, optimizing and maintaining sales processes and workflows, ensuring efficiency and effectiveness in lead management, pipeline progression, and deal closure

  • Establishing systems and processes for partner relationships, including partner referrals and performance tracking.

  • Analyzing Customer Support data and processes to identify trends, areas for improvement, and opportunities to enhance service quality

  • Managing and optimizing our CRM (Salesforce), along with a robust technology stack including; Sweep, SalesLoft, Gong, ZoomInfo, Zendesk, Ada, PartnerStack and more

  • Owning the data infrastructure and ensuring all systems are integrated and functioning properly to support seamless data flow and accurate reporting while working cross-functionally with teams supporting other critical tools such as Metabase, Hubspot

  • Developing and maintaining dashboards/reports to provide stakeholders with clear visibility into sales performance, customer support metrics, partner contributions, and overall revenue trends

  • Monitoring and reporting on key processes and KPIs, leveraging this data to produce decks, reporting and insights used for key internal meetings, OKRs, QBRs, Operations, Board and Team meetings

  • Remaining educated on Revenue operations trends and best practices, inclusive of implementing AI to optimize personal, team and company efficiency

  • Documenting procedures, guidelines, and best practices to facilitate knowledge sharing and onboarding of new team members

  • Working cross-functionally with the Marketing, Finance and Data teams to ensure data consistency and be a key contributor to the annual planning/modeling process

  • Fostering a culture of operational excellence and continuous improvement across the organization

  • Leading strategic projects related to scaling operations, process automation, or system integrations


Qualifications

We are looking for candidates that have at least 5 years of experience in Revenue Operations, Sales Operations, or a similar role within a SaaS environment with a proven track record of driving revenue growth and process improvements in a high-growth company.

You should also have:

  • Strong understanding of B2B SaaS business models, sales cycles, and metrics

  • High proficiency in Salesforce CRM and BI/Analytics platforms

  • Exceptional analytical skills with the ability to translate data into actionable insights

  • Strong project management skills, with experience managing cross-functional initiatives

  • Excellent communication and interpersonal skills with the ability to influence stakeholders at all levels

Nice to Have:

  • Experience in a Series A, B or later stage SaaS company

  • Salesforce Certified (Administrator, Advanced ADministrator, Business Analyst, etc.) 

  • Experience with marketing automation software (HubSpot, Marketo, Eloqua etc.)



Additional Information

Where You’ll Be
This role will be based out of our Ottawa or Toronto Office.  

How Rewind Will Support You
We know that enjoying the journey is just as important as reaching our goals. We work hard to create a positive, inclusive environment where fun and laughter are part of our everyday routine. We also offer a variety of benefits to support your success both at work and in your personal life which includes but is not limited to: 

  • Flexible working hours 
  • Employee stock options
  • Health benefits
  • 3 weeks vacation
  • 7 life leave days
  • 2 Level Up days for professional development
  • 1 volunteer day
  • Summer hours (off every other Friday from June - September) and office closed during the holiday break in December
  • 4 week sabbatical after 4 years with us
  • Paid parental leave
  • $5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc)
  • $1000/year wellness/home office allowance

Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. We value how each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. We strongly encourage candidates of all different backgrounds and identities to apply.