Department Manager

17 hours ago

Behchokampamp, Canada The North West Company Inc. Full time
This includes the implementation of company standards, protection of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of store management team and fosters positive customer relationships.More than just retail.

The Northern/NorthMart stores currently have exciting opportunities for full-time, permanent employment in retail stores across the North. With Northern/NorthMart, you’re encouraged to learn and grow on the job and to explore the beauty and the culture of the communities in which we live and work.

  • Competitive salaries
  • Comprehensive benefits package
  • Allowances for both food and accommodation
  • Paid training

Your Responsibilities

Provide excellent customer service and deliver on the Value Offer.

  • Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
  • Monitor and adjust customer service levels as needed
  • Deal with customer complaints and requests quickly and effectively
  • Address and respond to all customer inquiries
  • Ensure an enjoyable shopping experience for customers
  • Schedule staff to maximize customer service and fulfill business needs

Manage the General Merchandise Department to maximize sales and grow profits

  • Develop departmental business plans in order to meet or exceed sales and gross profit goals (The Book –macro gap analysis)
  • Meet or exceed the daily operating disciplines, ensure that shelves are filled and the department is clean and presentable
  • Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. li>
  • Ensure that product is correctly inspected, dated, stored and rotated when received
  • Ensure that product is packaged and priced according to company standards
  • Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance.
  • Follow merchandise guidelines for all GM plan-o-grams
  • Protect company assets: maintain and control inventories
  • Maintain 53 week file and records.

Support, train and develop staff

  • Ensure that staff provide outstanding customer service
  • Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
  • Work with supervisors to recruit, train, lead and develop GM employees
  • Through ongoing communication keep staff current with key activities (participate in or lead Huddle-Ups)
  • Supervise, coach and develop GM employees as required

Skills and Qualifications

  • A minimum of two years of experience in a high-volume grocery/retail environment
  • Strong customer service skills.
  • Computer knowledge of Excel and Outlook.
  • Strong knowledge of grocery operating principles.
  • Exceptional analytical, problem solving and decision making skills with a high attention to detail
  • Proven organizational, planning and prioritizing skills
  • Excellent written and verbal communication, interpersonal skills and superior customer service skills
  • Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
  • Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
  • Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset

Working Conditions

  • Work in extreme conditions
  • Lift 50+ pounds
  • Work extended hours
  • Will be required to stand for long periods occasionally.
  • Use full hand mechanics
  • Handle or feel and reach with hands and arms
  • Work in remote areas

Our Promise to Indigenous Peoples

The North West Company ("NWC" or "North West") recognizes its longstanding relationship with Indigenous Peoples and its role as the largest provider of goods and services to Indigenous communities in northern Canada.


Help Us Serve Rural and Remote Communities

The North West Company plays a critical role in serving rural and remote communities across Canada’s north. In turn, we trust our in-store personnel to deliver If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. p>

We’d love to hear from all workers who are motivated to thrive professionally and personally while making a difference in multiple communities across the North. p>

CANDIDATES MUST BE WILLING TO RELOCATE TO MULTIPLE MARKETS IN THE NORTHERNMOST REGIONS OF ALBERTA, MANITOBA, ONTARIO, SASKATCHEWAN, QUEBEC, NUNAVUT, AND NORTHWEST TERRITORIES. RELOCATION ARRANGEMENTS WILL BE MADE AND PAID FOR BY THE NORTH WEST COMPANY.


The North West Company is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.

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