Advisor, Risk Management

1 week ago

Lampvis, Canada Desjardins Group Full time
h3>Senior Advisor, IT Problem Management, Client Solutions, Communications and Pricing

Remote Type: The work arrangement for the position is hybrid work

Time Type: Full time

As Senior Advisor, IT Problem Management, Client Solutions, Communications and Pricing, you help structure, oversee and manage problems to identify and correct the cause of incidents. The nature of the projects requires extensive knowledge of IT, problem management, ITIL processes and continuous improvement. You will also be responsible for providing clear and effective executive summaries and reports to the IT community. You're an ambassador for the problem management process. You help maintain and comply with processes and the problem manager role, in collaboration with the IT process governance squads. li>Serve as resource person for the department for ServiceNow.Coordinate problem management files by bringing together a multidisciplinary team from a variety of departments.Assess levels of risk in implementing action plans and solutions, taking into account the organization's vision.Draft executive summaries by designing and structuring key ideas within short timelines.Notify regulatory entities of any potentially non-compliant situations.Support management in developing the strategy to update the role through Desjardins Technology Group.4 weeks of flexible vacation starting in the first year.Defined benefit pension plan that provides predictable, stable income throughout retirement.Reimbursement of health and wellness expenses and telework equipment.Bachelor's degree in a related field.Experience in incident management, coordinating activities involving many stakeholders, producing executive reports and communications, and producing recommendations and action plans to help our processes evolve.Knowledge of French is required.Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients.Knowledge of ITSM tools (ServiceNow, Service Manager).Knowledge of Agile and DevOps development frameworks.

At Desjardins, we believe in equity, diversity and inclusion. We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. p>Job Family: Information technology (FG)

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