Entry Level | Full Time Team Lead
2 months ago
Location: Parkline Miami
Position: Valet Site Lead
Pay: $18 an hour - Tips are separate
Type: FT
MUST HAVE A VALID DRIVER'S LICENSE
Valet Site Lead Position Summary
The Valet Site Lead is an entry-level managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of the location(s) in the absence of the Operations Manager, or will have full responsibility for a smaller location not assigned an Operations Manager. The Assistant Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis Parking standards.
Valet Site Lead Duties and Responsibilities
- Manage a team of hourly employees
- Schedule shifts and verify time & attendance tracking
- Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis Parking standards
- Interview, hire, and develop team members in partnership with Operations Manager and/or Area Director
- Ensure team members complete all necessary training
- Work with Operations Manager and Area Director to control spending and keep expenses within approved budget
- Maintain maintenance control documents while meeting maintenance goals
- Promote safe work practices by conducting safety audits and coaching individual staff members
- Ensure all client operational documentation is complete and recorded for client and Metropolis Parking records
- Ensure Metropolis Parking's standards of Customer Service are met
- Greet customers and clients in a courteous manner
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries
- Observe and coach team members to meet customer service standards
- Conduct performance evaluations that are timely and constructive
- Perform specific operational responsibilities as required based on the needs of the assigned location
- Perform other duties as assigned
Valet Site Lead Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
- Incumbent must be able to stand for up to six (6) consecutive hours
- Work outdoors in all weather conditions
- Communicate effectively in written and spoken English with team members and customers
- If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes.
Site Lead Position Qualifications
Skills and Abilities
- Ability to plan and manage time for multiple tasks to meet established deadlines.
- Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
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