Inside Sales Supervisor

2 months ago

Ottawa, Canada White Cap Canada Inc. Full time
Why White Cap Canada?
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust in Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Working with us, you'll have the opportunity to build an exciting career with a team of knowledgeable associates who provide products and services to the construction, manufacturing, geotechnical, concrete, and forming industries. Our team is comprised of 1,000 associates in 65+ locations, proudly supporting more than 25,000 customers across Canada

What We Offer:
  • Comprehensive Benefits Packages starting on your first day of employment
  • RRSP Matching Plan.
  • Competitive Salary.
  • Career Growth Opportunities and Internal Learning Centre.
  • Wellness Programs & Tuition Reimbursement.
  • And MORE

Job SummarySupervise the day-to-day operations of the inside sales function. Ensure that customers and outside sales staff receive prompt and efficient service. Primarily by phone, placing sales orders, requesting sales quotes, inquiring about product availability, and asking other sales and service-related questions. Provide the highest level of customer service possible while maximizing sales and gross profit.

Major Tasks, Responsibilities, and Key Accountabilities
  • Review estimates, quotes, and sales orders are written by the inside sales staff. Provides input to the performance of inside sales staff. Provides instruction and assigns duties to associates. Administers guidelines for consistent quoting. Follows up with customers to ensure satisfaction.
  • Ensures that the inside sales staff receives adequate training in the following areas: computer systems, sales SOPs, product knowledge, sales techniques, and relevant operations SOPs.
  • Assist inside sales staff in resolving problems associated with customer service, product availability, price, product warranty, and product delivery.
  • Creates POs using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending backorders.
  • Researches and prepares sales orders and quotes for customers and outside sales staff according to the specifications and information provided. Provides customers and outside sales staff with reliable information regarding product specifications, product suitability, pricing, and availability.
  • Keep outside sales staff informed about all business activity that has transpired with the account base.
  • Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Maintains product knowledge through independent study and by attending all assigned product knowledge meetings and workshops. Handles customer inquiries and problem resolution when an outside salesperson is not available.
Nature and Scope
  • Experience provides solutions.
  • Ensures that work is performed consistently with company policies and procedures.
  • Leads a group or team of support, craft, or lower-level professional associates.
Work Environment
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
  • Typically requires overnight travel less than 10% of the time.
Education and Experience
  • Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degrees may offset less experience in some disciplines.


About White Cap Canada Inc.:

We have combined Brafasco, Brock White Canada, and National Concrete Accessories to better serve Canadian companies coast-to-coast under the White Cap brand. We are excited about this combination that leverages the same great people, services, and ever-expanding product lines you've come to trust over more than 50 years from each legacy brand for an improved overall customer experience. With over 65 locations, our team is comprised of over 1,000 associates proudly serving more than 10,000 customers across Canada. Although it is a relatively new name in Canada, you can find more than 400 White Cap locations proudly serving contractors across the United States. With our deep roots in the Canadian market, our mission remains unchanged – to become the trusted industry partner that our customers can rely on for all their construction and industrial needs.

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