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Account Administrator I

3 months ago

Morinville AB, Canada Drayden Insurance Ltd. Full time

Account Administrator I (Reception)As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.This is a part-time position consisting up to 26.5 hours per week from 10:00 AM - 3:00 PM Monday to Friday with a 30 minute lunch. In addition, the successful candidate will be scheduled to work rotating Saturdays from 9:00 AM - 1:00 PM and Thursdays from 2:00 PM - 7:00 PM. The position will also be required to cover vacations for other team members by working full days (7.5 hours per day) for approx. 7 weeks of a calendar year.ResponsibilitiesEnsure the needs of customers are being met through superior customer serviceAnswer telecommunications system and direct calls accordinglyProcess client payments according to the needs of the Insurance Company and policiesVerify client documents for accuracy and follow up on any discrepanciesProcess insurance policies and documents following Drayden's workflowsFollow up on outstanding matters with insurance companiesKeep a safe and clean reception area by complying with procedures, rules, and regulationsContributes to team effort by accomplishing related results as neededYour Unique TalentsYou have great verbal and written communication skills, along with listening abilitiesYou conduct a level of professionalism that represents the face of the companyYou are customer service focused and quickly able to adapt to meet client’s needsYou initiate and problem solve in difficult situationsYou obtain strong organization, prioritization, and time managements skillsYou show great attention to detail and are strongly focused.You have administrative or accounting experience in previous jobs, education or hobbiesYou are proficient with Microsoft Office suite (Excel, Word), with data entry speed of 45 wpmYou are dependable, and ethicalPrevious insurance experience is considered an assetYour Values Align with OursIntegrity – You act with honesty and professionalism. You treat clients and co-workers with respect and fairnessClient Relationships – You have the desire to deliver exceptional client serviceCareer Growth – You are motivated to learn and grow your career with our encouragement and supportEmbrace Progressive Change – You are an ‘ideas’ person and can adapt easily to changeTeamwork – You work together with others to achieve goalsCommunity – You support communities by being involvedAbout DraydenWe are an independently-owned insurance brokerage and registry service and have deep roots in the Alberta communities we have served since 1965. By employing over 170 people in those communities, we contribute significantly to their economies, and support local charities through our giving programs, as well as through volunteer work. Our knowledgeable employees deeply understand the needs our clients translating to long lasting client relationships. Our network of industry partners provides our clients a wide range of coverages that’s best for them individually or for their business.We offer a great place to work and provide a competitive salary with bonus incentives.Benefits:RRSP matchHealth Spending AccountWellness program