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Customer Account Administrator

2 months ago

Edmonton AB, Canada Driving Force Vehicle Rentals, Sales and Leasing Full time

The Driving Force Inc. is currently seeking a Customer Account Administrator to provide administrative support to the Corporate Customer Manager and the Corporate Customer Specialists.

Since our inception in 1978 with a modest office in a Spruce Grove, Alberta service station, the Driving Force Inc. has rapidly expanded into a prominent network of transportation and fleet management companies, spanning across Canada and the United States. This growth has created unparalleled opportunities for advancement and fulfillment within our organization, especially at our busiest locations.

At the Driving Force Inc., we prioritize the professional growth and personal well-being of our team members. Join our team, you will immerse yourself in a supportive environment devoted to your success and overall welfare, even amidst the fast-paced environment of our most frequent locations.

What You'll Do:

  • Handle phone calls and emails promptly and professionally.
  • Address customer and vendor inquiries efficiently.
  • Collaborate with the direct manager on opportunities and customer issues.
  • Support Corporate Customer Specialists and deliver top-notch customer service.
  • Develop and manage a centralized traffic ticket system.
  • Leverage in-depth knowledge of TDFI’s business for effective dealings.
  • Prepare and submit bid proposals to Business Development Managers.
  • Enter critical customer account notes into SYNC and review tender emails.
  • Analyze data, gather information, and research tender opportunities.
  • Communicate tender opportunities with branches and stay informed about TDF Group’s offerings.

What You Bring:

  • High School Diploma or equivalent
  • Minimum one year experience in the automotive industry
  • Due to fiduciary responsibility, pre-hire Criminal Security Clearance and Credit Check is required
  • Efficient time management skills to meet demanding deadlines
  • Great attention to detail
  • Ability to delegate tasks effectively
  • Strong Organization skills
  • Experience in fleet management would be considered an asset
  • Strong interpersonal and communication skills
  • Knowledgeable in business development contracts

This is a 6-month contract with the possibility of extension.

The Driving Force Inc. values diversity and is an equal opportunity employer. We encourage applicants from a wide range of candidates including women, men, visible minorities, Indigenous people, and persons with disabilities. While we welcome applicants from all interested individuals, please note that only selected candidates will be contacted for an interview