Service Manager

4 days ago

Windsor, Canada Modern Staffing Full time

Our client is one of the most reputable dealerships and are looking for a Service Manager to join their team. If you have a proven record of not only providing excellent customer service but also managing a service department, ensuring efficient operations, and cultivating strong relationships with customers and vendors, we want to hear from you

As the Service Manager, you will oversee and manage all aspects of the service department, ensuring exceptional customer service, efficient operations, and profitable growth. Your role will involve supervising a team of technicians, coordinating service schedules, maintaining inventory, cultivating strong relationships with customers and vendors, and promoting a culture of excellence within the service department.

Responsibilities:

Leadership and Team Management:
  • Lead by example and foster a positive work environment, promoting teamwork, accountability, and professional development among service department staff.
  • Set performance goals, provide regular feedback, and conduct performance evaluations to motivate and recognize the achievements of the service team.
  • Facilitate ongoing training and development opportunities to enhance the technical skills and knowledge of technicians.
  • Manage and operate the Service Department as a profit center, always maintaining outstanding customer satisfaction.
Customer Service:
  • Ensure that the service department delivers exceptional customer service by promptly addressing customer inquiries, concerns, and issues.
  • Cultivate and maintain strong relationships with customers, providing personalized service and striving to exceed their expectations.
  • Monitor customer satisfaction metrics and implement improvement strategies based on feedback and trends.
Service Department Operations:
  • Oversee the day-to-day operations of the service department, ensuring efficient workflow management, effective communication, and timely completion of service jobs.
  • Coordinate service schedules, assign work orders to technicians, and adjust priorities as needed to meet customer demands.
  • Monitor service department performance metrics, such as productivity, efficiency, and profitability, and implement strategies to optimize performance.
Inventory Management:
  • Manage inventory of parts, accessories, and supplies, ensuring adequate stock levels to meet customer needs and minimize service delays.
  • Collaborate with vendors and suppliers to negotiate favorable terms, manage returns, and explore cost-saving opportunities.
  • Implement inventory control measures, such as regular audits and tracking systems, to minimize loss and optimize inventory turnover.
Technical Expertise:
  • Stay updated on the latest power sports industry trends, technical advancements, and service procedures to provide guidance and support to technicians.
  • Assist technicians with troubleshooting complex repairs and provide technical advice when needed.
  • Foster a culture of continuous learning and professional development within the service department.
Compliance and Safety:
  • Ensure compliance with all relevant laws, regulations, and dealership policies, including safety guidelines and environmental regulations.
  • Maintain a safe and organized work environment, promoting adherence to safety protocols and procedures. Conduct regular safety training and inspections to identify and mitigate potential hazards.
Marketing & Reporting:
  • Plan and coordinate service promotion activities in coordination with the marketing department and management team.
  • Establish "service specials" in coordination with the marketing department and management team.
  • Prepare reports required by the General Manager, including financial and operational objectives, monthly forecasts, and warranty reports.

Requirements:

  • Proven experience as a Service Manager or in a similar role within the automotive or power sports industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Proficiency in inventory management and vendor relations.
  • Technical expertise in the power sports industry.
  • Knowledge of compliance and safety regulations.
  • Strong organizational and problem-solving skills.
  • Ability to analyze and interpret performance metrics.

Skills:

  • Leadership and Team Management: Ability to lead, motivate, and develop a team of service professionals.
  • Customer Service: Exceptional skills in addressing customer needs and fostering strong relationships.
  • Operations Management: Proficiency in managing service schedules, work orders, and departmental workflows.
  • Inventory Management: Expertise in maintaining optimal stock levels and managing supplier relationships.
  • Technical Knowledge: Up-to-date knowledge of industry trends and technical advancements.
  • Compliance and Safety: Strong understanding of relevant laws, regulations, and safety protocols.
  • Marketing and Reporting: Ability to plan promotional activities and prepare comprehensive reports.

Hours: Monday - Friday 8:00a.m- 5: 00p.m; Saturdays 10: 00a.m - 2:00p.m
Salary : $52,000 base salary yearly plus commissions earnings

MODERN Staffing is an equal opportunity employer and does not discriminate in employment on the basis of any of the protected reasons as described in the Ontario Human Rights Code. We are committed to providing accommodations for persons with disabilities, as described in the Accessibility for Ontarians with Disabilities Act, 2005, reasonable accommodation requests will be reviewed and granted to those that request assistance during our hiring process.

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