Automotive Service Manager
6 months ago
Job Summary:
We are seeking an experienced Automotive Service Manager to join our team at our dealership Volkswagen of Windsor. As the Automotive Service Manager, you will be responsible for overseeing the service department and ensuring exceptional customer service and efficient operations. If you have a strong background in automotive repair, excellent leadership skills, and a passion for providing top-notch customer service, we want to hear from you
**Duties**:
- Manage and supervise the service department staff, including technicians, mechanics, and service advisors
- Ensure efficient workflow and timely completion of repairs and maintenance tasks
- Provide guidance and support to technicians and mechanics as needed
- Monitor and maintain inventory levels of parts and supplies
- Develop and implement strategies to increase service department revenue
- Handle customer inquiries, complaints, and escalations in a professional manner
- Maintain accurate records of service transactions, including invoices and repair orders
- Collaborate with other departments to ensure seamless operations and customer satisfaction
- Stay up-to-date with industry trends, new technologies, and best practices in automotive service
**Requirements**:
- Previous experience in automotive repair and dealership service department
- Strong mechanical knowledge and understanding of automotive systems
- Excellent leadership skills with the ability to motivate and inspire a team
- Proven track record of providing exceptional customer service
- Ability to handle cash transactions accurately
- Strong communication skills, both verbal and written
- Proficient computer skills for record keeping and communication purposes
- Sales experience is a plus
- Understanding of Volkswagen warranty claims process required
If you are a highly motivated individual with a passion for the automotive industry and have the skills required for this position, we encourage you to apply. Join our team today as an Automotive Service Manager
Pay: $90,000.00-$120,000.00 per year
**Benefits**:
- Automobile allowance
- Company car
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
**Experience**:
- Service Manager: 4 years (required)
- Customer service: 4 years (required)
Work Location: In person
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