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Service Manager

7 months ago

Windsor, Canada Rafih Auto Group Full time

**About Us**:
Rafih Auto Group is committed to excellence in every aspect of our operations. Our dealerships pride themselves on delivering exceptional customer service and fostering a dynamic work environment where team members are empowered to thrive.

**Position Overview**:
We are seeking a highly motivated and experienced Service Manager to join our team. As the Service Manager, you will play a pivotal role in driving the success of our dealership.. This is an exceptional opportunity for a seasoned professional with a proven track record in Service Management.

**Key Responsibilities**:

- Ensure that customers receive prompt, courteous, and effective service.
- Serving as a liaison between technicians and customers.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Dispatch work to technicians and assist in various ways to ensure the work flow of the service department.
- Assist and train Service Advisors to ensure a high level of performance.
- Prioritize required services
- Lead and cultivate relationships with the Service team
- Meet or exceed department KPI's.

**Qualifications**:

- Minimum of 3 years of experience in automotive service management.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication, negotiation, and interpersonal skills.
- Valid driver's license with a clean driving record.
- High level of integrity and dependability with a strong sense of urgency and result

**Why Join Us**:

- Opportunity to be part of a dynamic team within a well-established dealership group.
- Competitive salary and bonus with potential for high earning potential based on performance.
- Comprehensive benefits package
- Ongoing training and professional development opportunities.
- Supportive work environment with opportunities for career advancement within the Rafih Auto Group.

If you are a passionate and results-driven individual with a strong background in pre-owned sales management, we want to hear from you Join us on our journey to become a leader in the Rafih Auto Group.
- Rafih Auto Group are equal opportunity employers committed to diversity and inclusion in the workplace. Rafih Auto Group has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put into place before you begin your employment._
- 3+ years experience as Service Manager in automotive dealership
- Demonstrated knowledge of Service Dealership processes and best practices
- Demonstrated and proven Business Acumen in keeping with dealership strategy
- Strong interpersonal skills, ability to communicate and manage well at all levels of the organization
- Demonstrated ability to cultivate relationships and lead Service team
- High level of integrity and dependability with a strong sense of urgency and results

Our Company offers opportunities for advancement and a friendly and professional work environment with ownership that will allow you to thrive and excel in your career.

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- Service Manager: 3 years (required)

Work Location: In person