Virtual Account Manager

6 days ago

Toronto ON, Canada TransPerfect Full time

Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands/organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? So you like what you hear but haven’t worked in ‘language’ before? Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.

We offer a fast growth path and provide full training around our services, technology solutions and workflows. Therefore the key skills we are looking for are solid communication and relationship building abilities, keeping a cool head if situations get a bit stressful and really owning your role, taking responsibility for your clients and their business success.

We have 90 offices worldwide but this particular opportunity is based in our Toronto office. We offer career development and an attractive bonus plan and social events are organized frequently.

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
Perform other special projects or duties when required

Excellent written and verbal English communication skills
Minimum Bachelor's degree or equivalent
Effective time management

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