Service Coordinator – Mississauga

2 weeks ago

Mississauga, Canada Northern Dock Systems Full time

Position: Service Coordinator
Location: Mississauga, ON
Manager: Service Manager
Full-Time/Part-Time: Full-time
Work Hours: Monday to Friday, 7:30 am to 4:30 pm

Who are we?

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

We are looking for a full-time permanent Service Coordinator to join our Mississauga Team. The Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion. This includes but is not limited to being responsible for scheduling new service calls, scheduling return trips for repairs, or coordinating additional trips for sites that could not be properly completed upon initial assessment and is therefore in charge of the “Schedule Board”. The Service Coordinator will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs quoted; as well as maintaining Northern Dock Systems’ Service Department KPIs and measurables.

What will you be doing?
  • Dispatching new service work orders that come in via phone/email/national accounts
  • Coordinating technicians for rescheduled and/or repair work orders
  • Efficiently routing all service technicians for their day with emphasis on start and end locations
  • Actively monitoring all technicians and their work orders for delays or disruptions to the planned schedule, and re-scheduling accordingly
  • Reviewing all scheduled work orders for completion, accuracy, missing information as well as any noted problems that may require additional work or return trips
  • Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
  • Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
  • Aiding technicians on site through coordination of additional resources as required for the successful completion of a work order
What skills, experience and education are we looking for?
  • 2 – 3 years of Customer Service, Coordination or Dispatching experience.
  • Ability to multi-task and to work in a fast paced environment.
  • Positive attitude and a willingness to learn additional tasks as assigned.
  • Knowledge of CRM would be an asset.
  • Strong communication and interpersonal skills
  • Detail oriented with a Can Do attitude
  • Strong problem solving abilities
  • Ability to work independently and within a team environment

If you are interested in this position, please, send in your resume and we will contact you directly as soon as possible.

Thank you and we look forward to hearing from you

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.

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