Service Coordinator

2 weeks ago

Mississauga ON, Canada Northern Dock Systems Full time

Position: Service Coordinator

Location: Mississauga, ON

Manager: Service Manager

Full-Time/Part-Time: Full-time

Work Hours: Monday to Friday, 7:30 am to 4:30 pm

Who are we?

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

We are looking for a full-time permanent Service Coordinator to join our Mississauga Team. The Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion. This includes but is not limited to being responsible for scheduling new service calls, scheduling return trips for repairs, or coordinating additional trips for sites that could not be properly completed upon initial assessment and is therefore in charge of the “Schedule Board”. The Service Coordinator will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs quoted; as well as maintaining Northern Dock Systems’ Service Department KPIs and measurables.

What will you be doing?
  • Dispatching new service work orders that come in via phone/email/national accounts
  • Coordinating technicians for rescheduled and/or repair work orders
  • Efficiently routing all service technicians for their day with emphasis on start and end locations
  • Actively monitoring all technicians and their work orders for delays or disruptions to the planned schedule, and re-scheduling accordingly
  • Reviewing all scheduled work orders for completion, accuracy, missing information as well as any noted problems that may require additional work or return trips
  • Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
  • Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
  • Aiding technicians on site through coordination of additional resources as required for the successful completion of a work order
What skills, experience and education are we looking for?
  • 2 – 3 years of Customer Service, Coordination or Dispatching experience.
  • Ability to multi-task and to work in a fast paced environment.
  • Positive attitude and a willingness to learn additional tasks as assigned.
  • Knowledge of CRM would be an asset.
  • Strong communication and interpersonal skills
  • Detail oriented with a Can Do attitude
  • Strong problem solving abilities
  • Ability to work independently and within a team environment

If you are interested in this position, please, send in your resume and we will contact you directly as soon as possible.

Thank you and we look forward to hearing from you

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.

#J-18808-Ljbffr

  • Parts & Service Coordinator - Guelph

    16 hours ago

    Guelph, ON, Canada Reefer Sales & Service Full time

    Reefer Sales and Service Position: Parts & Service Coordinator - Guelph Location: Guelph, Ontario Reports into: Director of Operations and/or their designate * This is not a remote position - You are required to be on-site every day. Over the past 33 years, Reefer Sales has become the leading provider of temperature-managed transportation hardware,...

  • Visitor Experience Coordinator

    2 weeks ago

    Wikwemikong, ON, Canada Visitor Experience Coordinator - Point Grondine Park Full time

    Visitor Experience Coordinator (Post Secondary Position) Enaadmaagehjik is seeking a highly motivated individual to fill the position of Visitor Experience Coordinator (VEC) with the Point Grondine Park. The VEC will be responsible for administering and coordinating all Point Grondine Park bookings, including campground and eco cabin, backcountry/day use...

  • Service Coordinator

    6 days ago

    Mississauga, Canada Northern Dock Systems Inc. Full time

    We are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team! Northern Dock Systems Inc. is seeking a...

  • Office Services Coordinator

    2 weeks ago

    Mississauga, ON, Canada Brand Momentum Full time

    Location: Canada-Ontario-Mississauga Time: Part Time (16hrs per week, 4-6 hrs. typically MON-THR, mandatory TUE & WED) Position Purpose: Reports to VP Strategy, Planning & Category Management performing office services functions for the Canadian head office and remote team members. The incumbent's responsibilities include reception, mail-room...

  • Accounting & Client Relations Coordinator

    2 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **_Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and...

  • Service Coordinator

    3 days ago

    Mississauga, Canada Nutemp Mechanical Systems Full time

    Are you interested in working as a **Service Coordinator**? **Do you have exceptional people skills?** **Nutemp Mechanical Systems Ltd**. is a multi-trade mechanical contractor that focuses on the industrial, commercial, and institutional markets. With over 40 years of experience, Nutemp has evolved into a vertically integrated, industry-leading mechanical...

  • Service Coordinator

    10 hours ago

    Mississauga, Canada RICO Lighting & Electrical Services Full time

    RICO Lighting & Electrical Services is an established electrical contractor offering electrical & lighting services on a national level. We are currently seeking a qualified applicant for our Service Coordinator position for our Mississauga location. Job duties include: - Proactively plan, forecast and dispatch service calls for our staff of electrician -...

  • Service Coordinator

    2 days ago

    Mississauga, Canada Eton Loading Dock Services Inc. Full time

    **Job Title**: Service Coordinator **Location**: Mississauga, ON **Company Overview**: Eton Loading Dock Services (ELDS) is a leader in providing comprehensive loading dock and overhead door solutions. With a commitment to excellence, innovation, and customer satisfaction, ELDS serves a diverse clientele across the Greater Toronto Area. Our dedication to...

  • Office Services Coordinator

    2 weeks ago

    Mississauga, ON, Canada Brand Momentum Full time

    Location: Canada-Ontario-Mississauga Time: Part Time (16hrs per week, 4-6 hrs. typically MON-THR, mandatory TUE & WED) Position Purpose: Reports to VP Strategy, Planning & Category Management performing office services functions for the Canadian head office and remote team members. The incumbent's responsibilities include reception, mail-room services,...

  • Service Coordinator

    5 days ago

    Mississauga, Canada John Brooks Company Full time

    **REPAIR ORDER COORDINATOR** Department: Pump Service Location: Mississauga, ON John Brooks Company Limited is a well-respected leading supplier of Fluid Handling Solutions to the Canadian Manufacturing and Processing Industry with branches across Canada. We have been in business for over 80 years and are committed to providing our customers with a diverse...

  • Service Coordinator/dispatcher

    9 hours ago

    Mississauga, Canada Northern Dock Systems Inc. Full time

    We are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team! Northern Dock Systems Inc. is seeking a...

  • Customer Service Coordinator

    2 days ago

    Mississauga, ON, Canada EightSix Network Inc Full time

    The objective of the position is to interact with customers and to provide information in response to inquiries about orders and products. Efficiently and accurately process orders with correct lead time. Ensure that the customer receives orders in full and on time, and coordinate with other departments to resolve issues. KEY RESPONSIBILITIES INCLUDE BUT...

  • Service Coordinator – Mississauga

    2 weeks ago

    Mississauga, Canada Northern Dock Systems Full time

    Position: Service Coordinator Location: Mississauga, ON Manager: Service Manager Full-Time/Part-Time: Full-time Work Hours: Monday to Friday, 7:30 am to 4:30 pmWho are we?We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have...

  • Service Coordinator – Mississauga

    2 weeks ago

    Mississauga, Canada Northern Dock Systems Full time

    Position: Service Coordinator Location: Mississauga, ON Manager: Service Manager Full-Time/Part-Time: Full-time Work Hours: Monday to Friday, 7:30 am to 4:30 pmWho are we?We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have...

  • Service Coordinator – Mississauga

    2 weeks ago

    Mississauga, Canada Northern Dock Systems Full time

    Position: Service Coordinator Location: Mississauga, ON Manager: Service Manager Full-Time/Part-Time: Full-time Work Hours: Monday to Friday, 7:30 am to 4:30 pmWho are we?We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have...

  • Service Coordinator

    2 weeks ago

    Mississauga, Canada Newmar Window Manufacturing Inc. Full time

    **Responsibilities** - Contact customers to book appointments for installation team - Ensure all incoming calls are answered in a timely manner - Coordinate scheduling with service team - Complete required paperwork - Input work orders - Close service runs - Book service appointments with home owners over telephone - Vacation relief **Qualifications &...

  • Student Services Coordinator

    6 days ago

    Mississauga, Canada CDI College Full time

    We are happy to say that we are looking for an experienced **Student Service Coordinator to join our team at CDI College - Mississauga, ON** **Reporting to**:Manager, Online Education and Algonquin Partnership **Hours**: 40 hours a week between 9 am to 5 pm EST **Software Knowledge**: Microsoft Suite **Address**:33 City Centre Dr #280, Mississauga, ON L5B...

  • Career Services Coordinator

    3 weeks ago

    Mississauga, Canada CDI College Full time

    **About Us** For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the success of its students. Our rich history includes alumni of thousands of successful graduates who embark on careers rich in opportunity. We are happy to say that we are looking for a...

  • Project Dispatcher/coordinator

    10 hours ago

    Mississauga, Canada Elite Service Group Full time

    Work Description - Responsible for overseeing construction/ handyman projects from start to finish and making sure that the work proceeds on schedule and according to plan. The task mainly involves coordinating with the handyman, supervising the project execution, defining the budget and allocating resources. Dispatching of projects to the correct teams and...

  • Health Services Coordinator

    3 days ago

    Mississauga, Canada Specialty Health Network Inc. Full time

    **Location**: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...