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Renewal Specialist

3 months ago

Toronto ON, Canada SysAid Full time

SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

We’re looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success.

What you will do:

  • Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
  • Prepare renewal quotes based on customer requests and requirements
  • Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
  • Attend customer calls to review renewal offerings
  • Follow up with customers on proposals and pending payments (email and phone calls)
  • Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
  • Maintain and report on accurate 90 days rolling forecast of renewals
  • Utilize retention playbook to negotiate contract terms and maximize revenue

Qualifications:

  • 1-2 years of experience in Customer Success, Account Management, Renewal Management, Licensing Management role, or related
  • 1-2 years experience in an IT industry preferred
  • Bachelor or College degree in Business Administration or related
  • Excellent English; written and verbal communication skills
  • Experience managing renewal lifecycle
  • Exceptional communication skills and strong business acumen
  • A proactive, energetic, and go-getter mentality
  • Detailed & process oriented
  • Thrive in a multi-tasking environment
  • Experience working with Salesforce is a plus
  • The ability to work in a very fast-paced environment