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Mortgage Renewal Specialist

2 months ago

Toronto, Ontario, Canada CIBC Full time
About the Role

We are seeking a highly skilled Mortgage Renewal Specialist to join our team at CIBC. As a key member of our Mortgage Contact Centre team, you will be responsible for providing exceptional client service and support to our clients.

Key Responsibilities
  • Provide routine mortgage inquiries and analysis to clients
  • Apply mortgage procedures, policies, and principles to resolve client issues
  • Collaborate with internal business partners to troubleshoot delays or issues
  • Identify and retain at-risk mortgage business
What We Offer

At CIBC, we are committed to creating an inclusive environment where all team members and clients feel like they belong. We offer a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, and employee share purchase plan.

We also provide opportunities for growth and development through initiatives like Purpose Day, a paid day off dedicated to investing in your growth and development.

Requirements
  • Self-identify as First Nations, Métis, or Inuit
  • Speak both English and French fluently
  • Put clients first and engage with purpose to find the right solutions
  • Love to learn and grow your knowledge
  • Driven to succeed and motivated by accomplishing goals
  • Passionate about people and building trust through respect and authenticity