Renewal Specialist

6 months ago

Toronto, Canada SAS Full time

:
**Nice to meet you**

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

**About the job**

***

The Customer Success Renewal Specialist is responsible for the on-time renegotiation and execution of renewals processes and contracts and for supporting SAS’s customer retention and renewal strategies.

CS Renewal Specialist will be owning and executing a portfolio of renewal contracts in an assigned territory. They are responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success Managers (CSMs) to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business.

**As a Customer Success Renewal Specialist, you will**:
***
- Serve as primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team.
- Ensure successful and on-time renewals for the account prior to the contract end date and executing all renewal back-end work in a timely manner for the assigned customer base.
- Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
- Provide rapid, focused response to customer and CSM requests including via sales processing procedures (COMMIT).
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.
- Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their sales deeds.
- Provide executive management with complete visibility to renewals and solicit executive involvement and escalate as required.
- Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated to develop resolution strategies.
- Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.
- Engage in strategic account planning with key stakeholders across the business to ensure accountability across teams. Act as a Renewals brand ambassador.
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies for a seamless customer experience & to resolve complex issues.
- Identify customer needs and demonstrate account management capabilities to guide renewal closure.
- Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.
- Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.
- May be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
- Promotes value proposition of upgrades (up-sell/cross-sell opportunities) and renewals to maximize return on SAS’s products and solutions.
- Pro-actively identify customer needs and refer to CS Manager/Sales Manager /Account Manager for follow-up.

**Required Qualifications**
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contract as well.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise
- An experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. Strong customer communication skills for renewal conflict resolution
- Bachelor's degree in any discipline, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
- Requires a minimum of 5

  • Renewal Specialist

    2 weeks ago

    Toronto, Canada Vault Credit Corporation Full time

    **Renewal Specialist** Vault is a non-bank private mortgage lending company. We have a progressive, friendly work environment and a culture of growth. We are looking for a hard-working **Renewal Specialist** to join our dynamic team. The **Renewal Specialist** is responsible for establishing and maintaining a professional relationship with Mortgage Brokers...

  • Renewal Specialist

    10 hours ago

    Toronto, Canada CDW Canada Full time

    Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we're the technology experts Canadian companies turn to most to solve all their IT needs. This is an exciting career opportunity to sell some of the biggest, most innovative technology brands in IT, while joining and collaborating with some of the...

  • Renewals Specialist

    2 days ago

    Toronto, Canada Enghouse Full time

    We are looking for a **Renewals Specialist **for Enghouse Transportation and Public Safety. **What we do**: **The Role**: The Renewals Specialist will be an individual contributor, who will work in a collaboration setting. This role will be responsible for maintenance renewals, renewal tracking, order management, data, and financial modeling of the...

  • Renewals Specialist

    2 days ago

    Toronto, Canada AppDynamics Full time

    WHAT YOU'LL DO As a Cisco AppDynamics Renewals Specialist within Cisco’s Global Renewals organization, you will focus on existing customers and their AppDynamics software renewals. You will be working within Global Renewals, as part of the Cisco Cloud Infrastructure and Software Group Renewals Specialist team. WHO YOU'LL WORK WITH The Global Renewals...

  • Mortgage Renewal Specialist

    4 weeks ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    At EQ Bank | Equitable Bank, we're revolutionizing the banking experience for Canadians. Our team is passionate about driving change and innovation in the industry. We're seeking a highly skilled Mortgage Renewal Specialist to join our dynamic team.About the RoleThis is an excellent opportunity for a detail-oriented professional with exceptional customer...

  • Renewal Specialist

    4 days ago

    Toronto, Canada CDW Full time

    Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we're the technology experts Canadian companies turn to most to solve all their IT needs. At CDW, we believe in building meaningful, long-standing customer relationships through premiere products and services, innovative technology solutions and the...

  • Associate Renewal Specialist

    6 months ago

    Toronto, Canada CDW Full time

    Bring your career and talents to CDW, where you can have a greater impact, be inspired and excited about your job and future. We are an innovative, Fortune 500 leader driving meaningful technological change for customers in virtually every industry. This is an exceptional opportunity to join some of the brightest, best and most collaborative minds working in...

  • Government Renewals Specialist

    4 months ago

    Toronto, Canada Level Access Full time

    Level Access is seeking a Government Renewals Specialist who is passionate about building and maintaining strong, long-lasting customer relationships. Join our account management team and play a key role in ensuring the continued success and satisfaction of our government clients. In this role, you'll manage renewals and address client needs across state,...

  • Partner Renewal Specialist

    6 months ago

    Toronto, Canada CDW Full time

    Sales jobs can be rewarding and exciting, especially a technology sales job at CDW. As a Fortune 200 leader, we're the technology experts Canadian companies turn to most to solve all their IT needs. At CDW, we believe in building meaningful, long-standing customer relationships through premiere products and services, innovative technology solutions and the...

  • Renewals Specialist

    6 months ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner...

  • Renewal & Retention Specialist

    6 months ago

    Toronto, Canada Intellifi Full time

    **Renewal and Retention Specialist, Residential Mortgages**: **Salary**: $55,000 - $65,000/yr Calgary, AB, or Toronto, ON Intellifi is looking for a Renewal and Retention Specialist, Residential Mortgages to join our growing team. **Role and Responsibilities**: - Build positive customer experiences by providing exceptional customer service - Maintain a...

  • Renewable Energy Compliance Specialist

    4 weeks ago

    Toronto, Ontario, Canada Northland Power Full time

    Job DescriptionWe are seeking a highly skilled Renewable Energy Compliance Specialist to join our team at Northland Power. This is an exciting opportunity for an individual who is passionate about renewable energy and compliance.About UsNorthland Power is a global leader in the energy sector, dedicated to transforming the industry into a sustainable future....

  • Mortgage Specialist

    2 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, colour, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Mortgage Specialist - Renewals, Internal Sales! **Reporting To**: Team...

  • Renewable Energy Project Development Specialist

    4 weeks ago

    Toronto, Ontario, Canada CarbonFree Technology Full time

    Project Development Opportunity at CarbonFree TechnologyWe are seeking a highly motivated and detail-oriented Renewable Energy Project Development Specialist to join our team at CarbonFree Technology. As a key member of our project development team, you will play a critical role in advancing our renewable energy projects from concept to...

  • Avp, Renewable Energy Segment Specialist

    4 months ago

    Toronto, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Aviva Canada ambition is to be a leader in renewable energy insurance and risk management. Reporting to the Vice President of Programs & Portfolio Solutions, the Renewable Energy Segment...

  • Mortgage Renewal Specialist

    4 weeks ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    We are seeking a Mortgage Renewal Specialist to join our team at EQ Bank | Equitable Bank, a leading Canadian FinTech company. As a Mortgage Renewal Specialist, you will be responsible for establishing and maintaining professional relationships with borrowers and/or brokers whose mortgages are approaching maturity.Job OverviewThe successful candidate will...

  • Renewal Specialist | Mortgage Portfolio Manager

    3 weeks ago

    Toronto, Ontario, Canada EQ Bank | Equitable Bank Full time

    About EQ Bank | Equitable BankWe are a challenger bank that's breaking the mold in Canadian banking. With over 50 years of experience, we've grown to serve more than 670,000 Canadians through our innovative approach and commitment to customer satisfaction.Job Description:Mortgage Renewal ExpertiseWe're seeking a skilled Renewal Specialist to join our team at...

  • Renewable Energy Market Expansion Specialist

    4 weeks ago

    Toronto, Ontario, Canada AK Power Solutions Full time

    Role OverviewA Renewable Energy Market Expansion Specialist is required to drive growth and market presence for AK Power Solutions' innovative power solutions in the EV infrastructure sector.About AK Power SolutionsFounded to address the need for reliable and quickly deployable power solutions in zero-emission markets, our mission is to accelerate the...

  • Contract Renewals Procurement Specialist

    4 weeks ago

    Old Toronto, Canada AfterShip Full time

    About AfterShipAfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. With a strong focus on post-purchase solutions and eCommerce AI, we deliver innovative SaaS solutions, including email automation, SMS marketing, smart product recommendation, shipment tracking, returns...

  • Infrastructure Investment Specialist – Associate for Renewable Energy

    4 weeks ago

    Toronto, Ontario, Canada Madison Hunt Full time

    Madison Hunt is a leading core+/value-add infrastructure investor with a strong global reputation and Canadian roots. We are seeking an experienced Infrastructure Investment Specialist to join our team in Toronto. Company Overview:We have a successful track record of investments across renewable energy, communications infrastructure, and transportation. Our...