Showroom Manager

3 weeks ago

Toronto, Canada Artemide Full time

Job Description
Main Duties & Responsibilities:

Full responsibility of daily showroom operations, ensuring that it is visually merchandised to a standard of excellence. Providing the highest level of customer service to all showroom clients while managing, motivating and developing the sales team to ensure sales targets are exceeded.

Brand Image & Operations:

Maintain the Artemide image to the highest standards by being an active presence within the showroom.
Ensure the showroom is always in outstanding condition, keeping all displays neat and tidy.
Follow up with and manage the cleaning company.
Responsible for monthly stock management, ordering and keeping backroom organized
Ordering office supplies
Ensure window and showroom displays are installed in a timely manner and to company standards, liaising with the marketing department as needed
Organize showroom maintenance and refits when necessary (i.e. before & during events, display updates & renovations)
Ensure all fixtures have the correct bulb installed and in perfect functioning
Ensure all decals and printed names of fixtures & designers correspond to the fixtures on display

Customer Service:

Extend the highest levels of customer service to all our showroom clients through phone and email communication
Responsible for entering quotations and orders for showroom clients
Following up with clients regarding projects, orders and other general inquiries in a timely manner
Promptly taking care of customer complaints with professionalism
Responsible for claims procedures (showroom orders)

Sales Targets:

Responsible for showroom-sales and local residential project-sales
Submit bi-weekly reports
Monthly review covering objectives, achieved results and sales forecasts
Maximize sales opportunities with consumer clients, designers & architects working on residential projects.
Organize, develop and extend the customer account base through local marketing initiatives.
Work closely with management developing business strategies by creating viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community and through networking events
Client outreach on a weekly basis as established in targets by VP of Sales.

Financial:

Responsible for Petty Cash
Ensure customer deposits (cash, checks and all credit card transactions) are processed accurately daily.

General:

Review systems continuously to improve efficiency and service levels
Key holder responsibilities; i.e. opening and closing the showroom, availability to be onsite in the event of an emergency
Liaising with trade people when required
Collaborate with other Artemide showrooms as needed
Maintain good relations with showroom neighbors and actively explore local marketing opportunities
Miscellaneous administrative tasks when required
Respect all current and potential clients as well as all work colleagues

Events:

Assisting the marketing department in the organization of local events directed to consumers,VIP clients and the A&D community
Some events may require overtime hours, availability and flexibility is mandatory
Coordinate with the Marketing department for the transfer of all required marketing materials
Participate in local networking events

Skills & Qualifications:

Self-motivated, self-directed, and committed to achieving goals
Excellent attention to detail in both administrative and merchandising duties
Respectful of brand image
Strong communication (oral and written) & customer service skills
Ability to work & prioritize while handling multiple tasks in a fast-paced changing environment is required
Strong negotiation skills
Ability to use basic Office and Outlook programs
Previous experience or serious interest in design
Experience in high-end retail sales

Only accepting applications via email sent to: hrcanada@artemide.net

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