Automotive Service Advisor

1 week ago


Calgary, Canada My Calgary Mechanic Full time

As an Automotive Service Advisor at My Calgary Mechanic, you will be the primary point of contact for our customers, ensuring their vehicles receive the highest level of care. You’ll be responsible for understanding their needs, providing accurate service recommendations, and coordinating with our technicians to ensure timely and efficient service delivery.

Key Responsibilities:

  • Greet customers warmly and listen to their vehicle concerns and service needs.
  • Provide clear and accurate service recommendations, estimates, and timelines.
  • Communicate with technicians to ensure repairs are completed efficiently and correctly.
  • Keep customers informed about the status of their vehicle and any additional repairs needed.
  • Maintain accurate records of services, repairs, and transactions.
  • Handle customer complaints and issues in a professional and timely manner.
  • Promote additional services and products that may benefit the customer.
  • Ensure a high level of customer satisfaction by delivering outstanding service.

Qualifications:

  • Previous experience as an Automotive Service Advisor or in a related customer service role.
  • Strong knowledge of automotive repair and maintenance services.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Strong organizational skills and attention to detail.
  • Proficient in using automotive service software and systems.
  • Valid driver’s license.

Job Type: Full-time

Pay: $18.00-$28.00 per hour

Work Location: In person

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