Groups - Group Sales Costing Agent

3 days ago

Old Toronto, Canada Sunwing Vacations Group Full time

May 15, 2024

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

UnderSunwingVacations, we are looking for aGroup sales costing agentto join us in making vacation dreams come true. As theGroup sales costing agent,you will provide excellentcustomer service while generating new sales through relationship building, the growth of customer loyalty,andproduct knowledgeIn this role, you willaccurately cost incoming quotes while providing product options and promotional information in provided targeted timelines.Therolewill report to the Group Sales Support Supervisor and willbe located inToronto, ON.

What You’ll Do:

  • Cost and issue daily quotes assigned accurately within 24 hours of receipt using PayloadGuidelines
  • Administer all aspects of incoming Instant Group Quotes
  • Ensure pricing is competitive by researching distributionchannels.
  • Respond to incoming emails pertaining to group rate requests in a professional, timelymanner.
  • Prioritize quotes to maximizeconversion.
  • Complete follow-up calls for pendingquotes.
  • Answer Groups’ telephone queue line in a timely manner and providing quotes if necessary or assisting in Groupsadministration.
  • Maintain product knowledge and participate in ongoingtraining .

What You’ll Need:

  • Diploma in TravelOR2 years of work experience in the travel industryis anasset.
  • Strong time management skills with the ability to multi-task andprioritize.
  • Strong Customer serviceskillsandthe ability to adjust to the needs of the customer in eachcall
  • Experience withMicrosoft Office.

What We Offer:

  • Remote and/or Hybrid Work Opportunities
  • RRSP Matching Program
  • Growth opportunities
  • Free Parking
  • Open concept, collaborative workspace
  • Fresh Café with delicious snacks and meals at a subsidized price
  • Opportunity to give back through our social responsibility initiatives.
We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC;we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered withWhite Ribbonto help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing -Our approach is for holistic opportunities to help employeesBe EPIC and Be Well. Learning and development -Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca

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