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Groups - Group Sales Coordinator
3 months ago
About Us:
The Opportunity:
What You'll Do:
- Process group booking requests.
- Check quote against booking system and verify rates.
- Balance accounting on file
- Work with Payload, Inventory or Costings if specific inventory is required.
- Confirm booking number with Group Sales Representative (GSR). Handover to GSR for contract and initial invoice issuance.
- Identify group leader on the booking and obtain contact information.
- Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR.
- Process modifications requested by GSR or customer.
- Process group block seating and seat selection requests
- Process booking releases based on contracted policies.
- Prepare booking with final rooming list.
- Issue invoices for booking modifications to keep customer updated on bookings status and balances due.
- Issue E-Docs when necessary
- Validate and adjust insurance on file as necessary.
- Correct duplicate seat selection.
- Add complimentary Elite Plus seat assignment for wedding couples and group leaders.
- Follow up on pending names and dob's.
- Add FIT transfers details.
- Other as required.
- Attend trainings as assigned by management and Group Sales Trainer.
- Maintain product knowledge and participate in ongoing training as scheduled.
- View Product Webinars
- Organize information provided for quick reference when required.
- Stay current on procedural changes and updates.
- Assisting with answering call queue as needed
- GSR vacation coverage
- Own and manage some spec groups end to end as assigned.
- Other tasks as assigned.
What You'll Need:
- At least 1 year of administrative experience.
- Proficient time management skills with the ability to multitask and prioritize.
- Strong organizations skills and attentive to detail
- Experienced and comfortable with customer interactions
- Problem solving skills.
- Can work independently and contribute to a supportive team environment.
- Computer skills (Microsoft Office) and experience with reservation systems an asset
- Tico certification is required.
What We Offer:
- Hybrid Work Opportunities
- Great travel perks
- Goodlife Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives.
Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.
Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.
Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well.Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
