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As an independent subsidiary of HME and CE, Thorntronics provides repairs for all brands of drive-thru equipment, nationwide. We also sell accessories for all brands of that equipment. Thorntronics's culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. Come join our team
Thorntronics is currently looking for an Office Administrator to work out of the Scarborough, Ontario, Canada office. The Office Administrator functions as the key communications resource for the office, interacting with customers via phone, email, and in-person. The position also oversees basic facility maintenance, office supplies & equipment, and interaction with the parent company offices.
What You Will Do In The Position- Manage all incoming customer calls for order placement, order status, invoicing questions, and technical support. The latter will be forwarded to office technical staff.
- Process customer orders in Microsoft system.
- Support office logistics processes including some receiving, picking, packing, and shipping.
- Support parent company office inquiries involving inventory, accounting, and specific customer orders.
- Monitor, manage, and purchase office supplies and parts inventory.
- Manage facility cleaning and simple facility maintenance items.
- Minimum 4 years customer service experience required.
- Basic skills in Microsoft and/or other common office applications.
- French speaking required.
- 2-year college degree preferred.
Base Pay Range: CAD $25.96/hr - $32.45/hr is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. At Thorntronics you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 5 weeks of personal time off which is inclusive of vacation, personal days off, sick leave and one week of Christmas break, 8 paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and a retirement savings-registered pension plan.
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