Current jobs related to Front Desk Manager - Montreal - Marriott
-
Front Desk Manager
3 weeks ago
Montreal, Quebec, Canada Montréal Marriott Château Champlain Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at the Montréal Marriott Château Champlain. As a key member of our front office team, you will be responsible for overseeing the daily operations of our reception area, ensuring exceptional customer service, and leading a team of receptionists to deliver...
-
Front Desk Manager
3 weeks ago
Montreal, Quebec, Canada Montréal Marriott Château Champlain Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at the Montréal Marriott Château Champlain. As a key member of our front office team, you will be responsible for overseeing the daily operations of our reception area, ensuring exceptional customer service, and leading a team of receptionists to deliver...
-
Front Desk Manager
7 days ago
Montreal, Quebec, Canada Tidan Inc. Full timeFront Desk Supervisor Job DescriptionCompany: Tidan Inc.Job Title: Front Desk SupervisorLocation: Downtown MontrealJob Type: Full-timeSalary: $23.00 per hourThe Travelodge Montreal is a reputable hotel in the heart of the city, seeking a skilled Front Desk Supervisor to oversee the daily operations of our reception area. As a key member of our team, you will...
-
Front Desk Manager
7 days ago
Montreal, Quebec, Canada Tidan Inc. Full timeFront Desk Supervisor Job DescriptionCompany: Tidan Inc.Job Title: Front Desk SupervisorLocation: Downtown MontrealJob Type: Full-timeSalary: $23.00 per hourThe Travelodge Montreal is a reputable hotel in the heart of the city, seeking a skilled Front Desk Supervisor to oversee the daily operations of our reception area. As a key member of our team, you will...
-
Front Desk Supervisor
2 weeks ago
Montreal, Quebec, Canada Courtyard & Residence Inn Montreal Midtown Full timeSeeking a Front Desk Supervisor to lead the Front Desk team at a busy hotel in Montreal, ensuring exceptional guest satisfaction and adherence to brand standards. The Front Desk Supervisor is responsible for managing all aspects of the Front Desk department, including operations, planning, and customer satisfaction. The incumbent will provide leadership and...
-
Front Desk Operations Manager
2 weeks ago
Montreal, Quebec, Canada Courtyard Marriott Montreal Centre-ville Full time{"Job Title: Front Desk ManagerJob Summary:The Front Desk Manager is responsible for overseeing and managing all aspects of front desk operations and hotel customer service. This includes front desk, bellboy and doorman service, night audit, and assigned staff. The successful candidate will be responsible for ensuring the fluidity of their department's...
-
Front Desk Operations Manager
2 weeks ago
Montreal, Quebec, Canada Courtyard Marriott Montreal Centre-ville Full time{"Job Title: Front Desk ManagerJob Summary:The Front Desk Manager is responsible for overseeing and managing all aspects of front desk operations and hotel customer service. This includes front desk, bellboy and doorman service, night audit, and assigned staff. The successful candidate will be responsible for ensuring the fluidity of their department's...
-
Front Desk Operations Manager
2 weeks ago
Montreal, Quebec, Canada Courtyard Marriott Montreal Centre-ville Full time{"Job Title: Front Desk ManagerJob Summary:The Front Desk Manager is responsible for overseeing and managing all aspects of front desk operations and hotel customer service. This includes front desk, bellboy and doorman service, night audit, and assigned staff. The successful candidate will be responsible for ensuring the fluidity of their department's...
-
Front Desk Supervisor
2 weeks ago
Montreal, Quebec, Canada Courtyard & Residence Inn Montreal Midtown Full timeFront Desk Supervisor OpportunityWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Courtyard & Residence Inn Montreal Midtown. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk...
-
Front Desk Supervisor
2 weeks ago
Montreal, Quebec, Canada Courtyard & Residence Inn Montreal Midtown Full timeFront Desk Supervisor OpportunityWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Courtyard & Residence Inn Montreal Midtown. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk...
-
Front Desk Supervisor
2 weeks ago
Montreal, Quebec, Canada Courtyard & Residence Inn Montreal Midtown Full timeFront Desk Supervisor OpportunityWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Courtyard & Residence Inn Montreal Midtown. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk...
-
Front desk manager
2 weeks ago
Montreal, Quebec, Canada Courtyard Marriott Montreal Centre-ville Full timeThe Courtyard Marriott is located in the heart ofMontreal, near the Palais des congrès, a few minutes from the most famousunderground city in the world, Place des Arts, shops and boutiques on theeffervescent rue Ste-Catherine and the Old -Montreal. The hotel offers 212spacious rooms, conference rooms, indoor swimming pool and whirlpool, exerciseroom as well...
-
Front desk manager
2 weeks ago
Montreal, Quebec, Canada Courtyard Marriott Montreal Centre-ville Full timeFront Desk Manager at Courtyard Marriott in Montreal, responsible for overseeing front desk operations, customer service, and staff management. The Courtyard Marriott is located in the heart of Montreal, near the Palais des congrès, a few minutes from the most famous underground city in the world, Place des Arts, shops and boutiques on the effervescent...
-
Front Desk Coordinator
4 days ago
Montreal, Quebec, Canada Remax Solutions Full timeFront Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Remax Solutions. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage incoming...
-
Front Desk Coordinator
4 days ago
Montreal, Quebec, Canada Remax Solutions Full timeFront Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Remax Solutions. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage incoming...
-
Front Desk Coordinator
7 days ago
Montreal, Quebec, Canada Remax Solutions Full timeFront Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Remax Solutions. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage incoming...
-
Front Desk Coordinator
1 week ago
Montreal, Quebec, Canada Remax Solutions Full timeFront Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Remax Solutions. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage incoming...
-
Front Desk Supervisor
3 weeks ago
Montreal, Quebec, Canada Holiday Inn Montréal Centre Ville Downtown Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Montréal Centre Ville Downtown. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.Key ResponsibilitiesFront Office Operations: Manage the...
-
Front Desk Supervisor
3 weeks ago
Montreal, Quebec, Canada Holiday Inn Montréal Centre Ville Downtown Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Montréal Centre Ville Downtown. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and providing top-notch customer service.Key ResponsibilitiesFront Office Operations: Manage the...
-
Front Desk Coordinator
1 week ago
Montreal, Quebec, Canada Remax Solutions Full timeFront Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Remax Solutions. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage incoming...
Front Desk Manager
4 months ago
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
The salary range for this position is $62,000 to $78,000 annually.
The salary range for this position is $62,000 to $78,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
#J-18808-Ljbffr