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Front Desk Manager
2 months ago
Company: Tidan Inc.
Job Title: Front Desk Supervisor
Location: Downtown Montreal
Job Type: Full-time
Salary: $23.00 per hour
The Travelodge Montreal is a reputable hotel in the heart of the city, seeking a skilled Front Desk Supervisor to oversee the daily operations of our reception area. As a key member of our team, you will be responsible for ensuring exceptional customer service, leading and supporting our receptionists, and maintaining a clean and organized environment.
Key Responsibilities:
- Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
- Provide top-notch customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
- Guide, train, and mentor team members to ensure adherence to service standards and establishment policies.
- Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
- Coordinate with other departments to ensure smooth communication and efficient issue resolution.
- Handle guest complaints proactively and responsively to ensure their satisfaction.
- Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
- Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
- Maintain a clean, organized, and welcoming environment at the reception.
Requirements:
- College degree in hospitality is an asset.
- Previous reception experience, with a minimum of 3 years in a supervisory role.
- Excellent communication and customer service skills.
- Ability to work under pressure and manage delicate situations.
- Strong leadership skills and the ability to motivate and develop a team.
- Solid organizational skills and attention to detail.
- Proficiency in hotel management systems and computer tools.
- Familiarity with standard operational procedures in the hotel industry.
- Bilingualism (spoken and written) in French and English is required for this position, as we serve an international clientele.
