Current jobs related to Front Desk Operations Manager - Montreal, Quebec - Courtyard Marriott Montreal Centre-ville
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Urgo Hotels Canada. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key Responsibilities:Customer Service: Provide...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob Title: Front Desk ManagerWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Urgo Hotels Canada. As a Front Desk Manager, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key Responsibilities:Customer Service: Provide...
-
Front Desk Manager
3 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeWe are seeking a Front Desk Manager to join our team at Urgo Hotels Canada. The ideal candidate will have a college diploma or equivalent, and 1-2 years of experience in a similar role. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key...
-
Front Desk Manager
3 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeWe are seeking a skilled Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Manage front desk operations, including check-in, check-out, and guest servicesProvide...
-
Front Desk Manager
3 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeWe are seeking a skilled Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.Key Responsibilities:Manage front desk operations, including check-in, check-out, and guest servicesProvide accurate and...
-
Front Desk Supervisor
3 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeWe are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key Responsibilities:Manage front desk operations, including check-in, check-out, and guest...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Marriott Full timeJob SummaryAs a Front Desk Manager at Marriott International, you will play a key role in ensuring exceptional customer service and maximizing financial performance in the Front Office department. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.Key ResponsibilitiesManage day-to-day...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Marriott Full timeJob SummaryAs a Front Desk Manager at Marriott International, you will play a key role in ensuring exceptional customer service and maximizing financial performance in the Front Office department. You will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis.Key ResponsibilitiesManage day-to-day...
-
Front Desk Supervisor
2 days ago
Montreal, Quebec, Canada Marriott International Full timeJob SummaryAs a seasoned hospitality professional, the successful candidate will oversee daily operations at the Front Desk, ensuring seamless guest experiences and exceptional service delivery. Reporting directly to the Front Office Manager, this role demands strong leadership skills, strategic thinking, and excellent communication abilities.Key...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Le Centre Sheraton Montreal Hotel. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing the financial performance of the department.Key ResponsibilitiesAssist the Front Office Manager in...
-
Front Desk Manager
4 weeks ago
Montreal, Quebec, Canada Marriott Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Le Centre Sheraton Montreal Hotel. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing the financial performance of the department.Key ResponsibilitiesAssist the Front Office Manager in...
-
Front Desk Coordinator
3 weeks ago
Montreal, Quebec, Canada Nouvelle Génération pour l'Entrepreneuriat et le Développement Durable Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Nouvelle Génération pour l'Entrepreneuriat et le Développement Durable. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our staff with...
-
Front Desk Supervisor
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk operations, including check-in, check-out,...
-
Front Desk Coordinator
1 month ago
Montreal, Quebec, Canada Remax Solutions Full timeFront Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Remax Solutions. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage incoming...
-
Front Desk Coordinator
1 month ago
Montreal, Quebec, Canada Remax Solutions Full timeFront Desk Receptionist Job DescriptionWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Remax Solutions. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Manage incoming...
-
Front Desk Supervisor
3 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeWe are seeking a highly organized and customer-focused Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining the overall appearance and cleanliness of the front...
-
Front Desk Supervisor
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.ResponsibilitiesManage front desk operations, including check-in, check-out, and guest...
-
Front Desk Receptionist
4 weeks ago
Montreal, Quebec, Canada Remax Solutions Full timeJob Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front office.Key Responsibilities:Answer and direct phone calls,...
-
Front Desk Supervisor
4 weeks ago
Montreal, Quebec, Canada Urgo Hotels Canada Full timeJob SummaryWe are seeking a highly motivated and organized Front Desk Manager to join our team at Urgo Hotels Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring a smooth guest experience.ResponsibilitiesManage front desk operations, including check-in, check-out, and guest...
-
Front Desk Receptionist
4 weeks ago
Montreal, Quebec, Canada Remax Solutions Full timeJob Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. As the first point of contact for our organization, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front office.Key Responsibilities:Answer and direct phone calls,...
Front Desk Operations Manager
2 months ago
Job Summary:
The Front Desk Manager is responsible for overseeing and managing all aspects of front desk operations and hotel customer service. This includes front desk, bellboy and doorman service, night audit, and assigned staff. The successful candidate will be responsible for ensuring the fluidity of their department's operations while respecting the standards of the Courtyard Marriott brand.
Main Responsibilities:
• Oversee and manage front desk operations, including front desk, bellboy and doorman service, night audit, and assigned staff.
• Communicate daily operational needs to employees.
• Satisfy all guest requests in a fair and efficient manner.
• Handle guest complaints professionally and according to the standards of the Courtyard Marriott brand.
• Ensure staff have accurate and up-to-date knowledge of hotel services, facilities, and amenities.
• Responsible for assigning daily tasks of employees and supervisors.
• Present in the lobby during peak hours.
• Manage the "Le Marché" point of sale, orders, and inventories.
• Ensure that all relevant information is recorded in the daily journal.
• Adhere to payroll procedures: Ensure that payroll is accurate and that the pay close is provided to accounting at each end of the pay period.
• Implement reception and customer service procedures that promote the health and safety of all guests and staff, such as key management and security and emergency procedures.
• Prepare and manage the department's budget, including spending forecasts based on hotel occupancy and budget.
• Make the schedules of employees.
• Take responsibility for all aspects of human resource management within the department, including workforce planning, performance management, performance reviews, development, and training.
Requirements:
• Post-secondary diploma in hotel management or other related professional field;
• 5 years of experience in hotel management, customer service, or related field;
• French, English spoken and written. Knowledge of a third language an asset;
• Able to work under pressure, possess a strong sense of urgency, and be able to manage priorities;
• Ability to occasionally lift 10 to 25 pound loads and/or the ability to carry, push, pull, or move 25 pound objects frequently;
• Management experience is required;
• Knowledge of Microsoft office and various lodging software;
• Ability to create and maintain good relationships with employees;
• Excellent communication promoting information sharing, teamwork, and engagement;
• Ability to lead a team, share a strong team culture, and encourage performance.
Our Organization:
Courtyard Marriott Montreal Centre-ville is an employer aware of professional fairness and is committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is only used for the purpose of simplifying the text. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.
Why Work with Us:
Courtyard Marriott Montreal Centre-ville offers a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to providing our employees with opportunities for growth and development, and we strive to create a workplace culture that is respectful, supportive, and inclusive of all employees. If you are a motivated and dedicated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
