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Retail Account Manager

4 months ago

Toronto, Canada Mosaic North America Full time

People changing the way brands connect with consumers - one experience at a time.

Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions.

The Account Manager passionately goes above and beyond to support their clients’ success in the retail space. We are looking for a self-starter who thrives in making connections with clients, sourcing new leads, filling pipelines, and building relationships with potential retailers The Account Manager will assist with sales of in-retail experiences, lead the management of client accounts and projects, provide reporting, and partner with internal teams to ensure success.


Responsibilities

Drive Retail Sales Growth:

  • closely with cross-functional teams to support the development of the in-retail sales pipeline for retail programs.
  • directly with Canada’s top grocery retailer to identify growth opportunities and drive sales.

Client Relationship Management:

  • and present compelling client proposals that showcase our value proposition.
  • client programming and deliverables, including program development, marketing materials, contracting, and reporting.
  • category and client insights to build and nurture strong client relationships, ensuring program continuity.

Program Excellence:

  • manage multiple programs simultaneously, ensuring seamless execution.
  • present quarterly business reviews with retail partners, highlighting program performance and growth areas.
  • with Mosaic centers of excellence to ensure all program deliverables are met efficiently.

Organizational Agility:

  • in a fast-paced environment by demonstrating strong organizational, collaboration, and reporting skills.
  • multiple projects and deliverables effectively, maintaining high standards of quality and timeliness.


This role offers an exciting opportunity to make a significant impact in the retail space while working with top-tier clients


How you will Succeed:

  • Leverage your sales experience to source net new contacts within the industry.
  • Create strong connections with our retail clients by actively engaging with them.
  • Effectively manage conversations with key departments, such as Category teams and marketing.
  • Leverage your account management experience to nurture existing client relationships. Understand their needs, pain points, and growth opportunities.
  • Proactively address any challenges or issues that arise. Be a trusted advisor to clients, ensuring their success and satisfaction.
  • Productively adapt to changes dictated by the client or market dynamics. Embrace flexibility and agility.
  • Be a problem-solver. Proactively find solutions to challenges, whether it’s optimizing processes, resolving conflicts, or identifying growth opportunities.
  • Meet deadlines while multitasking. Prioritize tasks based on urgency and impact.
  • Use tools like Microsoft Office or G Suite efficiently. Leverage their features to streamline communication, collaboration, and reporting.


Qualifications:

  • Bachelor’s degree in business, marketing, or related field
  • 3+ years in Marketing or Account Management
  • Experience in retail ideal, CPG exposure a bonus
  • Excellent attention to detail, multi-tasking & time management skills
  • Proven collaboration with cross functional teams within a working environment
  • Superb organizational skills – execution, and deliverables
  • Excellent Excel and technological skills

Why Mosaic?

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet.

DISCLAIMER:

Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law