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Inbound Customer Service Representative

3 months ago

Winnipeg, Canada Tribal Wi-Chi-Way-Win Capital Corporation Full time
NATIONAL OCCUPATION CODE 64409 POSITION TYPE FULL-TIME Job Overview: Successful candidates will provide exceptional service to customers requiring information, support and guidance in an inbound Contact Centre with no sales component. All successful candidates will complete 5 days of self-led training starting at $16.30/hour, but can earn up to $18/hour in total compensation to start plus incentives. Summary of Accountabilities:
  • Meet or exceed established performance targets/KPI’s;
  • Provide complete and accurate information in a professional, courteous and pleasant manner;
  • Identify customer’s needs through effective probing and listening;
  • Recommend appropriate options and solutions to fulfill customer’s need;
  • Complete post call documentation accurately and timely.
Required Skills and Attributes:
  • Excellent customer service skills providing a positive customer experience with every call;
  • Proven effective communication skills (listening/verbal/interpretation);
  • Multi skilling (reading, keying and listening);
  • Strong keyboarding and computer skills including an ability to assist with smart phone and multiple PC applications (ie. internet and smart phone navigation);
  • Ability to function in a dual monitor and multi program computer setup;
  • Drive for helping customers and providing engaging, polite, professional and helpful service;
  • Team player; coachable and open to feedback.
Please send a cover letter and resume to employerrep@abcentre.org. This job advertisement has been provided by an external employer/partner. (CAHRD) Centre for Aboriginal Human Resource Development is not responsible for the content's accuracy, authenticity, or reliability. #J-18808-Ljbffr