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Customer Service Representative

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Winnipeg, Manitoba, Canada Gordon Food Service Full time
{"title": "Inside Support Representative", "description": "Job Summary

As an Inside Support Representative at Gordon Food Service, you will play a vital role in supporting the outside District Sales Representatives (DSRs) in their daily activities. Your primary responsibility will be to provide exceptional customer service, ensuring seamless interactions between customers, sales representatives, and our team. You will be the face of Gordon Food Service, representing our brand and values to our customers.

Key Responsibilities
  • Collaborate with DSRs to meet customer needs, manage customer records, and provide timely updates.
  • Participate in sales meetings, promotions, and food shows, facilitating registration and providing support as needed.
  • Take orders from customers via phone or email, ensuring accurate and efficient processing.
  • Stay up-to-date with product offerings, market trends, and customer needs, leveraging this knowledge to drive sales growth and customer satisfaction.
  • Provide exceptional customer service, resolving issues and concerns in a professional and timely manner.
  • Support DSRs during vacation coverage and seasonal fluctuations, ensuring seamless customer service.
  • Assist with routing changes, time delays, and delivery adjustments, ensuring timely and accurate delivery of products.
  • Document customer complaints, track recurring issues, and report problems to the team.
  • Work closely with sales representatives, visiting customers, and providing support as needed.
Requirements
  • Excellent customer service and time management skills.
  • Ability to perform 10-key data entry.
  • Strong written, verbal, organizational, and communication skills.
  • Highly organized with attention to detail.
  • Ability to work independently and as part of a team.
  • Strategic thinking, inquisitiveness, innovation, and creativity to build relationships, network, and apply business practices.
  • Excellent computer skills.
  • Ability to multitask, prioritize, and work independently or within a team environment.
  • Ability to learn and use SAP, CRM, Gordon Ordering online, and other systems.
Education and Experience
  • Post-secondary education in Business Administration, sales, or Marketing preferred.
  • One year of previous sales, business, or food service experience with an interest in food business practices and food preparation or an equivalent combination of education, training, and experience preferred.
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