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Customer Service Representative

2 months ago

Winnipeg, Manitoba, Canada Gordon Food Service Full time
{"title": "Inside Support Representative", "description": "Job Summary

As an Inside Support Representative at Gordon Food Service, you will play a vital role in supporting the outside District Sales Representatives (DSRs) in their daily activities. Your primary responsibility will be to provide exceptional customer service, ensuring seamless interactions between customers, sales representatives, and our team. You will be the face of Gordon Food Service, representing our brand and values to our customers.

Key Responsibilities
  • Collaborate with DSRs to meet customer needs, manage customer records, and provide timely updates.
  • Participate in sales meetings, promotions, and facilitate food show registration to drive sales growth.
  • Take orders from customers via phone or email, ensuring accurate and efficient processing.
  • Stay up-to-date with product offerings, market trends, and customer needs to provide informed support.
  • Develop strong relationships with customers, addressing their concerns and resolving issues in a professional manner.
  • Support DSRs during vacation coverage and seasonal fluctuations, ensuring continuity of service.
  • Provide routing assistance for delivery changes, such as time delays or adjustments in delivery days.
  • Detail customer complaints, track recurring issues, and report problems to ensure prompt resolution.
Requirements
  • Excellent customer service and time management skills.
  • Ability to perform 10-key data entry with high accuracy.
  • Strong written, verbal, organizational, and communication skills.
  • Highly organized with attention to detail and ability to multitask.
  • Self-starter with ability to work independently and as part of a team.
  • Strategic thinker with innovative and creative problem-solving skills.
  • Excellent computer skills, including proficiency in SAP, CRM, and Gordon Ordering online systems.
Education and Experience
  • Post-secondary education in Business Administration, Sales, or Marketing preferred.
  • One year of sales, business, or food service experience, or an equivalent combination of education, training, and experience.
", "lang_code": "en"}