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Inbound Customer Service Representative
4 weeks ago
If you are looking to join a dynamic and diversified team in a fast paced environment that values and respects both its customers and employees then TWCC Contact Centre Services Ltd. will be an excellent fit for you. TWCC has opportunities for **Customer Service Representatives** within its Contact Centre ) with paid training commencing in October 21, 2024.
**Job Overview**:
**Summary of Accountabilities**:
- Meet or exceed established performance targets (attendance, call quality, call handling time);
- Provide complete and accurate information in a professional, courteous and pleasant manner;
- Identify customer’s needs through effective probing and listening;
- Recommend appropriate options and solutions to fulfill customer’s need;
- Complete post call documentation accurately and timely.
**Required Skills and Attributes**:
- Excellent customer service skills providing a positive customer experience with every call;
- Proven effective communication skills (listening/verbal/interpretation);
- Multi tasking (reading, keying and listening)
- Ability to function in a dual monitor and multi program computer setup;
- Drive for helping customers and providing engaging, polite, professional and helpful service;
- Team player; coachable and open to feedback.
**Job Types**: Part-time, Permanent
Pay: From $16.30 per hour
Expected hours: 20 - 40 per week
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
Ability to commute/relocate:
- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Winnipeg, MB
Application deadline: 2024-10-14
Expected start date: 2024-10-21
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