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Customer Service Representative

2 months ago

Winnipeg, Manitoba, Canada Gordon Food Service Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as an Inside Support Representative. This role will provide support to our outside District Sales Representatives, ensuring seamless order and delivery interactions with customers. The ideal candidate will possess excellent communication and problem-solving skills, with a strong attention to detail and ability to work independently.

Key Responsibilities
  • Collaborate with sales teams to meet customer needs and resolve issues
  • Process orders and provide customer service via phone and email
  • Stay up-to-date with product offerings and market trends
  • Support sales representatives with vacation coverage and special events
  • Provide routing assistance for delivery changes and customer complaints
Requirements
  • Post-secondary education in Business Administration, sales, or Marketing
  • One year of sales, business, or food service experience
  • Excellent customer service and time management skills
  • Ability to perform 10-key data entry and use SAP, CRM, and Gordon Ordering online
What We Offer
  • Medical, dental, and prescription drug benefits
  • Comprehensive benefits program
  • Company-matched retirement program
  • Bonus and annual profit sharing
  • Training and career advancement opportunities