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Technical Support Specialist

3 months ago

SaintGeorges, Quebec, Canada Technologies N'Ware Inc. Full time
Position Overview

Join Technologies N'Ware Inc. as a Technical Support Specialist. This role is essential in ensuring seamless technology operations and user satisfaction.

  • Employment Duration: Permanent
  • Working Language: Bilingual
  • Work Hours: 40 hours per week
Educational Requirements

Candidates should possess a college, CEGEP, or other non-university certificate or diploma from a program lasting 1 to 2 years.

Key Responsibilities
  • Assist users facing challenges with their computer systems.
  • Offer guidance and training to users based on identified issues.
  • Maintain a comprehensive log of problems and solutions for reference by other technical support personnel.
  • Engage in the redesign of applications and software.
  • Deliver support for business systems, networks, and Internet services in response to user difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software.
  • Conduct backup and recovery operations for web servers.
  • Manage incidents effectively.
Supervisory Responsibilities

This position does not entail supervisory duties.

Technical Proficiencies
  • iOS
  • Linux
  • Servers
  • Security Software
  • Mail Server Software
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
Personal Attributes
  • Strong interpersonal skills
  • Exceptional oral communication
  • Proficient written communication
  • Proactive and initiative-driven
  • Sound judgment
  • Highly organized
  • Collaborative team player
  • Integrity and honesty
Screening Criteria
  • Legally authorized to work in Canada?
  • Willingness to relocate for this role?
  • Current residence in proximity to the job location?
  • Prior experience in this field?
  • Possession of required certifications?
Experience Level

2 to less than 3 years of relevant experience is preferred.

Health Benefits
  • Disability coverage
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
Financial Benefits
  • Group insurance
  • Life insurance
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)
Long-Term Benefits
  • Long-term care insurance
Additional Benefits
  • Deferred Profit Sharing Plan (DPSP)
  • Employer-paid learning and training
  • Paid time off for volunteering or personal days