Bilingual Desktop Technician

2 weeks ago


Toronto, Canada Themesoft Inc. Full time

Role: Desktop TechnicianLocation: Toronto, ON(Remote)Description:Excellent French Speaking and Writing skills.Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe, Apple, Google, etc.)Very good knowledge on VPN concepts and working experience in VPN troubleshootingWorking experience in Internet troubleshooting and wireless routersKnowledge on active directory, domain controllers and good exposure to active directory conceptsWorking experience in password reset tools and selfTroubleshooting experience using remote control tools (example: Bomgar, LogMeIn, TeamViewer)Trouble shooting skills and experience in handling Exchange (Outlook)/Lotus Notes environmentResponsibilities:Knowledge of principles and operations of computer systems and related peripheral equipmentAbility to analyze and troubleshoot users problems via the telephoneAbility to maintain knowledge of current technology and able to learn new technologyAbility to communicate professionally, accurately and effectively, both verbal and written, as well as on the telephoneAbility to understand and respond to user questions in an effective and courteous mannerAbility to convey technical procedures and directions in layman’s termsProficiency with operating systems, including Windows and MacIntosh’s operating systemsProficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, Access, PowerPoint, etc.), the Internet browser, websites and e-mail systems.Possess advanced knowledge and understanding of networking and personal computer hardwareGood knowledge on VPN concepts and troubleshooting VPN connectionsKnowledge on Virtual Machines / CitrixKnowledge/exposure on ticketing tools like Remedy, ServiceNowKnowledge on active directory, domain controllers etc. and exposure to password reset toolsRegardsPraveen Kumarpraveen.r@themesoft.com


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