Desktop Support Technician II
Found in: beBee jobs CA - 1 week ago
- In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians
- You will be expected to deliver exceptional customer service as the face of client.
- You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
- Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
- Be helpful and understanding - provide the support you would want? Customize the customer experience for every individual
- All communication, instructions, and product knowledge to the level of the individual.? Determine the most cost effective repair to minimize customer downtime.
- Prepare reports for analysis of product failure trends and service issues.
- In short, you service our customers with whatever technical issues they may have in the most pleasant way possible
- You'll play a crucial role in supporting our customers and proactively identifying their needs.
- You'll work to create the ideal experience that any customer would seek to encounter.
- For many of our customers, technology problems can be frustrating but easily solved by educating them.
- Your patience is a virtue
- You'll be the face of our operation and the go-to for what makes our company run?
- Our customers.
- Who You Are?
- 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
- A+ Certification or able to obtain within first 6 weeks of employment.
- Solid experience and understanding of IT services and products
- Enthusiastic about technology and willing to learn and stay on the cutting edge.?
- Personable Relatable and responsible when interacting with ALL customers
- Consultative approach to solving issues
- Help us, help them
- Able to transform technical IT solutions lingo into terms everyone understands.
- Impeccable follow-through to customer satisfaction.
- Will attempt to connect to anyone you meet, no matter how difficult.?
- Insatiable desire for knowledge, independence, and success?
- strive for more than the status quo.
- Not intimidated by problems you've never seen before?
- confidence is key
- Technicians need to build and configure laptops and perform remote sessions with customers on a Teams Meeting to do final configurations and confirmation that laptop is completely built to customers expectation and then ship the device
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Found in: beBee jobs CA - 1 week ago
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Found in: beBee jobs CA - 1 week ago
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