Desktop Technician, Windows 10/Macintosh iOS/macOS

3 weeks ago

Toronto, Canada CB Canada Full time

Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow

On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow.

Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow – Job Description

  • When stationed at the @Bar, you will work closely with Event & Experience Team to provide end level support for any employee seeking technical assistance

  • Act as a single point of contact for all technology related issues

  • Provide supervised systems level support for production endpoint systems, as well as development systems

  • This support comprises of technical assistance to users, resolution and prevention of problems in a 9 to 5 production environment and systems level software installation and updates

  • Act as a technical liaison to create the first point of contact to start the workflow with other departments to remediate problems and report issues

  • Hands-on during mid to complex project deployments into production

  • This will include the support of assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity

Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow – Mandatory Skills

  • 3-5 years of experience in a desktop technician role or similar position in a medium to large corporate environment

  • 3+ years of hands-on working experience in utilizing your problem-solving & decision-making skills to provide both technical support and customer service in a fast paced, high demand office environment

  • 3+ years of hands-on technical working experience in resolving technical issues related to Windows 10 Operating System for PCs & Macintosh iOS/macOS

  • Ability to demonstrate your technical working knowledge on all aspects of end-user computing, to deal with complex technical issues, which range from PCs, Laptops, Tablets, Networking, Mobile Devices, & Printers

  • Working knowledge in the use and support of Office 365 (i.e., Microsoft Outlook/Teams/SharePoint/Excel)

  • Possess excellent organizational skills to manage multiple complex initiatives

  • Excellent verbal/written communication skills and good interpersonal skills to build relationships with internal and external business partners and vendors

  • Excellent and proven customer service focus record

  • Able to work with minimum supervision and in collaboration with a large team

  • Strong relationship and people-oriented skills

  • Post-secondary degree in computer science or in a relevant field of study

Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow - Nice to Have Skills

  • Previous Banking/FI Experience is an asset

  • Previous Desk side escalated support roles are an asset

Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow - Assignment Start Date

ASAP – 12 months to start

Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow - Assignment Location

Toronto, ON - Work Onsite

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