IT Desktop Support, Technician

2 weeks ago

Toronto, Canada Circle K Full time

Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Our mission is simple: to make our customers' lives a little easier every day. We’ve grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million customers each day. In all, we have more than 120,000 people working at our stores and support offices.

**IT Desktop Support, Technician (Level 1)**:
**______________________**:
**Department**: IT

**Location**: 305 Milner Avenue, Suite 400 Toronto, Ontario M1B 3V4

**Type**: Permanent, Full time - 40 hours per week

**______________________**:
**PROFILE**:
You are the primary point for of contact for all incoming above store employee calls. You will work with our end users and the Tier 2 Technicians to ensure that all reported issues are resolved in a timely manner.
- Team player
- Exceptional verbal and written communication skills
- Excellent customer service skills
- Ability to build and maintain lasting relationships with team and clients
- Good organizational skills and thoroughness in the execution of tasks
- Strong analytical and problem-solving skills
- Able to work under pressure and switch tasks seamlessly.

**WHAT YOU’LL DO**:

- Respond in accordance with SLA guidelines to request and incident tickets, ensuring a quick and positive experience for our clients with First Call Resolution
- Provide onsite and remote support to end users.
- Answer incoming calls when assigned to the phone switch.
- Build, configure, and deploy laptops and peripherals ensuring all hardware is accounted for in accordance with documented policies and procedures.
- Create, track and document incident and request tickets with diagnostic details including actions taken from initial diagnosis through the final resolution
- Ensure a ticket is created for every customer interaction.
- Assist with technology in conference rooms as needed for meetings.
- Provide support for Mac and other BYOD (iOS/Android) devices.
- Perform other duties as assigned.

**WHAT YOU’LL NEED**:

- Call center experience: minimum 2 year.
- Technical diploma or equivalent with or technical certifications (AEC, Microsoft, ITIL Certifications) with a minimum of 2 year of related work experience.
- Strong analytical and troubleshooting skills.
- Proficient in Windows and Active Directory environments.
- Extensive knowledge in configuring, installing and deployment of hardware.
- Functional knowledge of Office 365, VPN, MFA, and Citrix environments.
- Ability to adapt and prioritize assigned tasks.
- Experience using IT ticket tracking systems.
- Ability to function effectively in a dynamic, fast paced, high call volume environment.
- Must be able to work independently, as well as within a team.
- Ownership and resolution of assigned tickets.
- Must be fluent in English and French language.

**WHY WORK WITH US**:
Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here are some of the attractive benefits we offer:

- A full range of benefits (medical, dental, etc.);
- Possibility to join a pension plan with employer contributions or a share purchase plan;
- Discounts for employees in stores and at many of our partners;
- Paid leave including vacation, sick and personal leave;
- Scholarship program available to the employee and the employee's children;
- Learning opportunities to develop new skills and grow professionally in a growing company;
- Work in hybrid mode.

LI-GO1 #LI-Hybrid

  • Desktop Support Technician

    4 weeks ago

    Toronto, Canada TEK Group Full time

    **Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...

  • Desktop Technician

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Desktop Technician On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technician. Desktop Technician – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point of contact for all technology related issues...

  • Desktop Support Technician

    4 weeks ago

    Toronto, Canada Tekwissenllc Full time

    **Summary**: - Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. **Major Job Duties**: - Test and image desktops and laptops. - Maintain, analyse, and troubleshoot, software and computer peripherals. - Ability to setup, configure and add all hardware. - Assist Corporate Desk Side...

  • Desktop Support Technician

    4 weeks ago

    Toronto, Canada Leon's Full time

    Overview: **LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC)** **Preferred Experience** - Excellent oral and written communications - Demonstrated device imaging and provisioning experience. Preference for experience with Microsoft SCCM, MDT, WDS administration for imaging & client patching. - Technical proficiency with all major end-user...

  • Desktop Support Technician

    3 weeks ago

    Toronto, Canada Leon's Full time

    Overview LEON'S IS LOOKING HIRING FOR A DESKTOP SUPPORT TECHNICIAN (TAC) Preferred Experience Excellent oral and written communications Minimum 3 years of professional IT experience triaging, diagnosing, escalating, and/or resolving technical hardware and application incident requests. Demonstrated device imaging and provisioning experience....

  • Desktop Technician

    3 days ago

    Toronto, Canada CGI Full time

    This position will be responsible for daily operational and project duties as a Desktop Support Technician. Occasional travel to Mississauga and Hamilton required. **Insights you can act on** While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success. When you join CGI, you...

  • Desktop Support Technician

    2 weeks ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description:Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of...

  • Desktop Support Technician

    2 weeks ago

    Toronto, ON, Canada Cynet Systems Inc Full time

    Job Description: Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide...

  • Desktop Support Technician

    2 weeks ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description:Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of...

  • Desktop Support Technician

    2 weeks ago

    Old Toronto, Canada Cynet Systems Inc Full time

    Job Description:Desktop Support Technician This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of...

  • Desktop Support Technician

    4 days ago

    Toronto, Canada Pomeroy Full time

    Our client is seeking an IT asset manager for a 3 month contract position This position is an onsite position at the customers location and the tech will need to have the following qualities: **Required Skills**: Strong Warehousing Skills Strong in shipping/receiving PC/laptop knowledge and break/fix skills. Working with the customer directly and...

  • Desktop Support Technician

    7 days ago

    Toronto, Canada Tekwissenllc Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • Desktop Technician, Windows 10/Macintosh iOS/macOS

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow. Desktop Technician - Windows 10 Macintosh iOS/macOS - ServiceNow – Job Description When stationed at the @Bar, you will work closely with Event & Experience...

  • Jr. Desktop Support

    3 weeks ago

    Toronto, Canada PeopleToGo Full time

    Job Title: Junior Desktop SupportLocation: Toronto, ONType: 12 month contractStarts: As soon as possibleOverview:Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team. Role:-Provide desktop support for users with their PC’s, laptop and BlackBerry issues-Repair/upgrade/support PC’s, Laptops and or...

  • Desktop Support Technician Ii

    3 days ago

    Toronto, Canada TekWisen Software Pvt. Ltd Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • Desktop Support Technician Ii

    3 days ago

    Toronto, Canada TekWisen Software Pvt. Ltd Full time

    Maintains, analyzes, troubleshoots and repairs computer systems, hardware and peripherals - Documents, maintains, upgrades or replaces hardware and software systems - Identifies, analyzes and repairs product failures, orders and replaces parts as needed - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers and...

  • L2 IT Support Technician

    4 weeks ago

    Toronto, Ontario, Canada TEEMA Full time

    Job Title: L2 IT Support Technician | End User Support, O356, Networking | Consulting Services Job ID: RM Location: Toronto, ONOverview:Are you a Level 2 IT Support Technician who lives and breathes O365? Have you worked in client facing positions and love doing top to bottom end user support? Do you have a solid understanding of networking for SMB's...

  • Desktop Deployment Field Technician

    4 days ago

    Toronto, Canada Dragonware Technologies Full time

    Dragonware Technologies Inc. delivers complete IT services. From planning and disposition to staffing and maintenance, we help our clients achieve their best through the most appropriate technology solutions. **Task, Duties & Responsibilities** - Focus on completing onsite activities in a timely and efficient manner, ensuring that communication is...

  • IT Support Technician

    4 days ago

    Toronto, Canada Teceze Ltd Full time

    The Band 2 - Desktop Technician will provide day to day local **Bachelor’s Degree or equivalent in Computer Science or related field.** - CompTIA A+, Microsoft Certified Professional (MCP) or better. - Minimum of 18 months years of IT experience. - Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and...

  • Desktop Support Analyst

    4 weeks ago

    Toronto, Canada CAAT Pension Plan Full time

    ** PLEASE APPLY ON COMPANY WEBSITE** We're on a mission to secure a better financial future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts! **Why you will love being a CAATster**: **A Culture of Collaboration and Fun** We're a team that works, grows, and...